Tech Tip for changing the router in your Aurora NCC System:
It's a windy, snowy day in Alaska. Power goes out and comes on with a power surge. Everything for your system comes back on but the router. What do you do?
If you have a backup router or order a new one, just plugging it into your system may not work. If it is the same brand of router you stand a better chance of it working. If it a different brand of router, it will not work until you do the following.
- Turn off the back office computer and all registers.
- Plug up the new router and wait at least 2 minutes.
- Turn on the computer in the office and let it load completely.
- Turn on the registers.
- Look at the PDS monitor (former blog article) and make sure they are all connected. If not connect please call the support line.
If you have any questions, please contact our support department at 907-243-2683.