Tech Tip: Changing the Router in an Aurora System


Tech Tip for changing the router in your Aurora NCC System:

It's a windy, snowy day in  Alaska.  Power goes out and comes on with a power surge.  Everything for your system comes back on but the router.  What do you do? 

If you have a backup router or order a new one, just plugging it into your system may not work.  If it is the same brand of router you stand a better chance of it working.  If it a different brand of router, it will not work until you do the following. 

  1. Turn off the back office computer and all registers.
  2. Plug up the new router and wait at least 2 minutes.
  3. Turn on the computer in the office and let it load completely.
  4. Turn on the registers.
  5. Look at the PDS monitor (former blog article) and make sure they are all connected. If not connect please call the support line.

 If you have any questions, please contact our support department at 907-243-2683.

 Contact our Customer Support Department





About The Author

Jesse Dison has been installing, training, and consulting with customers on their point of sale systems for over 20 years here in Alaska. He is a great resource for all your point of sale questions and is also known to be a fierce Alabama football fan.