Tech Tip: Changing the Router in an Aurora System

By Jesse Dison | Apr 24, 2018 9:31:46 AM

Tech Tip for changing the router in your Aurora NCC System:

It's a windy, snowy day in  Alaska.  Power goes out and comes on with a power surge.  Everything for your system comes back on but the router.  What do you do? 

If you have a backup router or order a new one, just plugging it into your system may not work.  If it is the same brand of router you stand a better chance of it working.  If it a different brand of router, it will not work until you do the following. 

  1. Turn off the back office computer and all registers.
  2. Plug up the new router and wait at least 2 minutes.
  3. Turn on the computer in the office and let it load completely.
  4. Turn on the registers.
  5. Look at the PDS monitor (former blog article) and make sure they are all connected. If not connect please call the support line.

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Tech Tip: If the Registers Do Not Show"TOTALS CLEARED" in the Morning

By Jesse Dison | Mar 27, 2018 5:45:55 PM

Tech Tip:  On the Aurora NCC Point of Sale System, registers must show "Totals Cleared" before starting a new day. If it does not, it means that the computer in the back did not communicate with the registers.

If you do not do the following, totals may be lost!

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