The members of the National Grocers' Association have shared a list of their tips.
NGA has compiled the following list of common practices that members have shared with others. Remember, communication with your customers and employees is paramount.
- Communicate with your customers the steps your business is taking to protect against COVID-19
- Educate employees and customers on CDC-recommended hygiene procedures and social distancing actions
- Institute additional mandatory cleaning or sanitizing schedules and directions around stores
- Increase or add hand sanitizing stations around your stores for customers and employees
- Update and communicate your sick leave and paid-time-off policies to your employees regarding COVID-19
- Encourage any employees who have flu-like symptoms to stay home
- Identify hard-to-cover positions and implement cross-training to prepare for coverage issues
- Assign employees to regularly sanitize shopping carts and other high-traffic or high-touch areas
- Institute purchasing limits on high demand items and household staples (toilet paper, hand sanitizer, cleaning products)
- Stay in communication with local and state health officials and make sure your company is receiving regular updates
- Consider changing regular store hours to encourage grocery shopping at lower traffic times
- Schedule specific hours of operation for vulnerable populations to shop without other customers
- Expand remote shopping options if available (click-and-collect, delivery, pick-up, shop-by-phone)
- Consider temporarily closing salad bars, buffets, and other ready-to-eat or sample offerings in stores
- Ask customers to implement social distancing (six feet per person) while standing in checkout lines