Good News! Update to the Global Thermal Paper Roll Shortage

     

Update to the post earlier this month (see below).

Good news!  We will be receiving 11 pallets of paper on July 3rd!  Next time you come by our office, you will probably see stacks of paper lining our hallways!  

Thank you for your understanding as we continue to work through this issue paper shortage issue. 

(Unfortunately, vendors are raising their prices in the interim.  We will monitor this closely, and hopefully after the shortages are resolved, prices will go back down to their normal levels.)

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Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we hadn't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. 

Thermal Paper RollPaper vendors are warning of impending price increases and shortages. We have seen some prices quoted as much as $120 for a case of thermal paper and 2-3 weeks delay in receiving paper orders.  Being Alaskans, we have the added difficulty of freight charges and long shipping times on heavy items, such as paper.

We know how critical it is for you to have a reliable supply of credit card paper and receipt paper at a reasonable price, and we are doing our best to work through this (hopefully) short term shortage.

The reality is that there will be price increases, and paper will need to be allocated and rationed at times.  To help with the shortage, here are a few ideas to consider:

  1. The card brands are no longer requiring signatures on credit card charges. So unless you have tips to consider, turn off the credit card signature receipt.
  2. Offer emailed receipts for your customers.
  3. Offer Pay at the Table in restaurants.
  4. Take advantage of guest self-pay options (apps, kiosks, etc.)
  5. Use Signature Capture PIN pads.

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About The Author

Lynn literally grew up in the point of sale and cash register industry – and is now at the helm of the family business. She enjoys working with local Alaskan businesses, especially restaurants, grocery stores, and retail operations - helping them control costs and increase revenues through well managed point of sale solutions. Besides running the company, Lynn has also served on the Board of Directors, and as Chairman of the Board, for the Retail Solutions Provider Association.