Grocery POS News

We Want to Have You As a Raving Fan!

Sep 30, 2020 12:44:58 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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Auto-Star and Skurla’s POS Offer Integrated eWIC Solution for Retailers

Sep 30, 2020 9:56:55 AM / by Thomas Greenman posted in eWIC, State of Alaska eWIC, Independent Grocer

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MEDICINE HAT, AB and ANCHORAGE, AK – Auto-Star Compusystems Inc., an innovative developer of grocery software, and Skurla’s POS Solutions, Alaska’s premier POS and IT solution provider, are excited to announce an integration with the Star-Plus point of sale and Alaska eWIC program. 

The solution provides retailers an efficient method of accepting eWIC cards, while offering WIC participants a number of benefits including:

  • A quick and convenient checkout experience
  • Increased privacy and security
  • Improved customer service
  • Fewer errors and loss due to unsigned or expired checks
  • The ability to purchase items over multiple visits

 The Alaska eWIC card looks like a debit card and can be used to purchase WIC approved foods. With eWIC integrated directly into the retailers point of sale, the system will automatically check the balance on the customer's card and verify that the purchases are WIC eligible.

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides federal grants to states for supplemental foods, health care referrals and nutrition education for low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, infants, and children up to age five. The USDA requires that all states implement electronic benefit transfer (EBT) for WIC program benefits by October 1st, 2020. For more information on the Alaska eWIC program, please visit http://dhss.alaska.gov/dpa/Pages/nutri/wic/eWIC.aspx.

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Save Time and Money!

Sep 22, 2020 9:49:00 AM / by Lynn Skurla Perkins posted in Thermal Paper, Skurla's Online Ordering, Paper Rolls, Supplies, credit card paper

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For your point of sale supply needs, we offer delivery, curbside pickup and old-fashioned USPS for shipment methods! And you can order them online!

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Labor Day Weekend and Office Hours

Sep 1, 2020 9:00:00 AM / by Lynn Skurla Perkins

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Our office will be closed on Monday, September 7th, to observe Labor Day. 

However, we understand the importance of customer service and issues that may arise during the holiday.

If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.  

For support hours and information, click here.

Have a safe holiday weekend - from the team at Skurla's!

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POS Supplies to Help Manage the COVID Crisis

Aug 28, 2020 9:30:00 AM / by Lynn Skurla Perkins

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Check out the supplies we have to help you during the pandemic.  We have tamper-proof labels, cleaning supplies and can source items like Counter Top Shields and Sneeze Guards.

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The Importance of Checking Your Credit Card Batches Daily

Aug 27, 2020 12:41:00 PM / by Lynn Skurla Perkins posted in Accepting Credit Card Payments, Integrated Payment Solutions, Credit Card Batches

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We posted this originally back in 2017 - but thought it was worth re-posting as an important reminder!  Today more than ever, you need every $ in your bank account.

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In some businesses, credit sales account for over 80% of their daily sales.  If this is your business, you are depositing very little cash every day.  And while most of us count for and reconcile the cash, are you reconciling your daily credit card deposit to the credit card batches that actually go into the bank?  It seems easy and automatic, but here are a few tips and tricks we have learned over the last couple of decades installing integrated credit card systems.

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Point of Sale for Independent Grocers

Aug 25, 2020 3:44:15 PM / by Thomas Greenman posted in eWIC, Grocery and Convenience Store Point of Sale, Independent Grocer

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Discover the Premier Point of Sale Solution for Independent Grocers

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Sanitize that Touchscreen and Other POS Devices!

Jul 27, 2020 3:24:15 PM / by Lynn Skurla Perkins posted in Cleaning Monitors, COVID-19 Safety, POS Supplies

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Don't forget to sanitize your point of sale devices. Touchscreen has a whole new meaning these days! 😱

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Check Out Our New Online Store!

Jul 24, 2020 5:07:50 PM / by Lynn Skurla Perkins posted in Thermal Paper, Skurla's Online Ordering, Paper Rolls, Supplies, credit card paper

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Life is hard enough now as it is. So we decided to make it easier than ever for you to order paper rolls and ribbons for your business with our new online store.

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Priority for Hands-off Technology in Stores and Restaurants - by RSPA

Jul 24, 2020 10:30:00 AM / by Lynn Skurla Perkins posted in Retail POS, RSPA, COVID-19 Safety, Contactless Payment

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RSPA (the Retail Solutions Providers Association shared an executive conversation with Aaron Weiss, Vice President & General Manager, Retail Solutions Business Unit at HP, and Joe Jenson, VP, Internet of Things Group – General Manager, Retail, Banking, Hospitality & Education at Intel, discuss with Incisiv Research Chief Customer Officer Dave Weinand  about key hands-off technology imperatives such as contactless, remote monitoring, and the latest in pickup and delivery.

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