The other day, someone asked me about our labor rates. If I were to try to give you our rates right off the top of my head, it’d be a vague recollection of a rate from a few years ago. Why? Most of our customers are on PaaS (Point of Sale as a Service) agreements, where service is included for most issues. It’s a rare occasion that they get billed.
But beyond that, one of our core values is “We provide more value to our customers than we receive in payment”.
Since our PaaS customers are processing credit cards with us, we strive hard to provide more value in several ways, one of which is trying to NOT bill customers for labor. When we do bill labor, it’s typically for something like travel, something not covered under our agreement, or an excessive amount of time like a 6 hour dedicated training session. Often we comp these things as well – we try to look at the overall picture for the customer and us (the relationship if you will) before doing so. It makes it more of a human decision than a rote procedure.
Customers love this type of relationship - and it has truly revolutionized the way we are able to do business together.
If you would like to know more - or are ready to work with a company that loves to provide you with that extra value, give us a call at 907-243-2683.
Or click below to make an appointment with me!