Grocery POS News

Providing More Value

Jun 16, 2021 1:36:43 PM / by Thomas Greenman

The other day, someone asked me about our labor rates.  If I were to try to give you our rates right off the top of my head, it’d be a vague recollection of a rate from a few years ago.  Why?  Most of our customers are on PaaS (Point of Sale as a Service) agreements, where service is included for most issues. It’s a rare occasion that they get billed. 

But beyond that, one of our core values is “We provide more value to our customers than we receive in payment”. 

More! More! More! card isolated on white background

Since our PaaS customers are processing credit cards with us, we strive hard to provide more value in several ways, one of which is trying to NOT bill customers for labor.  When we do bill labor, it’s typically for something like travel, something not covered under our agreement, or an excessive amount of time like a 6 hour dedicated training session.  Often we comp these things as well – we try to look at the overall picture for the customer and us (the relationship if you will) before doing so.  It makes it more of a human decision than a rote procedure.    

Customers love this type of relationship - and it has truly revolutionized the way we are able to do business together. 

If you would like to know more - or are ready to work with a company that loves to provide you with that extra value, give us a call at 907-243-2683.

Or click below to make an appointment with me!

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Tags: Point of Sale as a Service, Providing More Value, Credit Card Processing, No Fees, PaaS

Thomas Greenman

Written by Thomas Greenman

Vice President & Sales Manager for Skurla's POS Solutions, Thomas has been with the company for over 13 years. He loves working with our customers and bringing more value to our partnerships. Being in the IT field for over 20 years, he is also an ETA CPP as well as a PCI SSC Qualified Integrator and Reseller (QIR). But don't let all that intimidate you - he is still a down to earth person who will take the time help you out, answer your questions and get you in a solution that works for you! Connect with Thomas on LinkedIn: www.linkedin.com/in/thomas-greenman-33233a108/

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