Grocery POS News

Our Chance to Thank You, Our Customer AGAIN!

Dec 14, 2022 2:04:55 PM / by Thomas Greenman posted in Skurla's customers, Our Customers, Trusted Business Partner, Skurla's POS Solutions, Customer Referral, Local Support

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One of the highest compliments we can receive as a business is when one our customers refer us to another business. Laile Fairbairn from Locally Grown Restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffehouse, and Crush Bistro) is another one of our vocal customers who referred a new customer who signed up for our new NCA Referral program, and she scored $500 in cash!

If you're one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

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Thanksgiving Holiday Hours November 2022

Nov 3, 2022 3:40:19 PM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, Thanksgiving

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In observance of the Thanksgiving holiday, we will be closed Thursday, November 24th and will be working remotely on Friday the 25th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

 

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Christmas and New Year Holiday Hours for December 2021

Dec 1, 2021 11:48:16 AM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, POS Support, Customer Support, Point of Sale Support

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In observance of the holidays, we will be closed Friday, December 24th and Friday, December 31st.

However, we understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and one of our friendly gnomes will be happy to assist you!

 

Happy Holidays from all of us at Skurla's!

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Thanksgiving Holiday Hours

Nov 4, 2021 9:34:50 AM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, Thanksgiving

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In observance of the Thanksgiving holiday, we will be closed Thursday the 25th and will be working remotely on Friday the 26th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

 

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We Want to Have You As a Raving Fan!

Sep 30, 2020 12:44:58 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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