If you're ever headed up north to Anaktuvuk Pass, you'll probably stop for groceries at Nunamiut Grocery. With a variety of groceries, hardware and more, this is a primary hub for the 341 residents there. The store is part of the Nunamiut Corporation, formed by the Alaska Native Claims Settlement Act in 1973.
To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.
The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.
I thought I would share some of the highlights of this book to share with our customers: