RSPA (the Retail Solutions Providers Association shared a conversation with Aaron Weiss, Vice President & General Manager, Retail Solutions Business Unit at HP, and Joe Jenson, VP, Internet of Things Group – General Manager, Retail, Banking, Hospitality & Education at Intel, discuss with Incisiv Research Chief Customer Oﬃcer Dave Weinand about key hands-off technology imperatives such as contactless, remote monitoring, and the latest in pickup and delivery.
Heartland Restaurant recently shared this article with us, and we thought it would be helpful to share with you too:
Here is some advice and perspective for restaurant owners from Heartland Restaurant - and we wanted to share with you:
Our office will be closed on Friday, July 3rd in observance of Independence Day. We will re-open on Monday, July 6th.
However, we understand the importance of customer service and issues that may arise during this busy weekend.
If you have an emergency, please call 907-243-2683 and follow the prompts to page our after hours technician. We will be glad to assist you.
For support hours and information, click here.
Have a Safe and Happy 4th of July - from the Team at Skurla's!
For the safety of our customers and employees, we are have extended curbside pickup and delivery for paper, ribbons and labels and other misc. supplies.
During the pandemic, it is now common to see convenience fees in many industries and businesses - for grocery delivery and pickup, restaurant delivery and pickup, to help cover increased overhead costs for sanitizing and other regulation.
The other "convenience fee" that is becoming more mainstream is a fee for the convenience of using a credit card. In technical terms, it is called surcharging, but many business owners think of it as a fee passed on to the customer for the convenience of using a credit card vs paying in cash. Typical fees charged are 3.99%. On a $10 sale that translates to roughly .40 cents per transaction.
While this seems like a relatively small amount, for a business when you add that up over all your credit card transactions, now we are talking some real money. For a customer with $50,000 in monthly credit card sales, this translates into ~ $2,000 savings in credit card fees per month or $24,000 per year! Now that gets a person's attention.
More than ever, consumers are using online ordering/delivery/pickup services to buy their groceries.
And now that they are used to the convenience and ease of ordering, grocery delivery services are here to stay. It's fast, easy and customers are often willing to pay more for this service.
According to a recent article from Business Insider: