Restaurant POS News

"Short Staffed Is Our New Pandemic" (RES)

Nov 7, 2022 11:14:40 AM / by Thomas Greenman posted in Trusted Business Partner, Skurla's POS Solutions

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“Short Staffed Is Our New Pandemic” was the sign I saw on a door at a busy restaurant in Florida last month while I was on vacation. I thought to myself, wow what a great way to explain a bad situation to hungry patrons. The sign went on to say, “We’re grateful for the staff members that did show up and hope you are too. So please show it by being patient and understanding with all staff members. Thank you, Management.”

From Alaska to Florida, being short staffed is something everyone is dealing with, and not just in the hospitality industry but all manner of industries. One of my recent flights back to Alaska was delayed because they were waiting on a replacement cabin crew member. On another, travelers couldn’t check their bags because no staff were manning the counter (they did show up a little later and used mobile phones to line bust and check folks faster – thank you Alaska Airlines). So where have all the workers gone?

Some industries are hiring more than ever, like the health care industry, with little doubt because as all parts of the country are dealing with increased demand on their services. Not surprisingly, larger companies are also snapping up workers as well, with most being able to offer more pay and benefits to employees looking to make more or for a career change. The result being that small businesses are struggling to keep up, let alone compete with these large companies. Couple that with those same companies still offering remote work, you start to see that it looks more like a migration than a temporary change.

In addition, aging workers are retiring, with some retiring earlier than expected. We are also seeing less people moving to the state, and fewer foreign workers coming in for seasonal jobs. So, while many see the pandemic as being mostly over, for some the effects are still an everyday struggle.

Read more about the labor shortage in Alaska but across the nation:

https://www.adn.com/alaska-life/2022/10/02/where-are-workers-to-fill-all-the-empty-jobs-in-anchorage-its-complicated/

https://www.cnbc.com/2022/11/02/hiring-is-still-booming-in-some-industries-but-falling-in-others-jolts-report.html

At Skurla’s, we firmly believe that the right technology and payment solutions can enable Alaskans to go beyond just surviving but grow. Our game changing credit card processing programs can save you up to 99% of your credit card fees – can you see the value in reaching out to us? Visit us at www.skurlas.com or call 907-243-2683.

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Thanksgiving Holiday Hours November 2022

Nov 3, 2022 3:39:07 PM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, Thanksgiving

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In observance of the Thanksgiving holiday, we will be closed Thursday, November 24th and will be working remotely on Friday the 25th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

 

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Our Chance to Thank You, Our Customer

Oct 1, 2022 8:56:04 AM / by Thomas Greenman posted in Skurla's customers, Our Customers, Trusted Business Partner, Skurla's POS Solutions, Customer Referral, Local Support

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One of the highest compliments we can receive as a business is when one our customers refer us to another business. Jeanne Reilly at Reilly’s Irish Pub is one of most vocal customers when it comes to referrals and with our new NCA Referral program, she scored $500 in cash! Here’s a photo of our Sales Engineer, Jeff Wood, presenting her with cash. If your one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

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Garcia's Saves Big by Switching to EdgeServ

Oct 1, 2022 8:54:14 AM / by Thomas Greenman posted in Alaska, Our Customers in the News, Point of Sale (POS), Restaurant Trends, Restaurant POS, EdgeServ POS, Non-Cash Adjustment

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Our long time customer, Garcia's in Eagle River, decided to make a big change for their business by switching to our new EdgeServ POS.  The in house server allows lightning-fast transactions without having to communicate with the cloud first. This is a big deal for restaurants that rely on speed of service and reliability to keep business moving. This efficiency allows for the ability to upsell food and drinks and turn tables quicker. Customers are even happier with their experience!

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Big Changes Coming to the Point of Sale World in 2023

Aug 19, 2022 2:19:36 PM / by Thomas Greenman posted in Industry Update, Point of Sale Experts

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Skurla’s recently attended RSPA’s RetailNOW 2022 in Orlando this past month. For us, it’s the “super bowl” of trade shows that gives us a golden opportunity to connect and network with both vendors and other VARs like us. RSPA has been an integral part of our business, helping us become and retain our industry expert status in the verticals we serve. With the pandemic, optimistically in the rearview (or so we hope), we’ve seen the industry change in several ways, as well as the ways VARs like Skurla’s are providing value to their customers. 

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Award Winning Partners

Aug 11, 2022 9:52:03 AM / by Lynn Skurla Perkins posted in Award of Excellence, core values, Vendor Partners, Skurla's Difference

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Working with the right software and credit card partners is key in our business - key to the solutions we offer, the support we receive from our vendors - and the trust of our customers when they partner with us.

We recently returned from the industry conference at RetailNOW in Orlando, and we were excited to learn that many of our vendor partners took away top industry awards.  An RSPA Vendor Award of Excellence is an honor given to a vendor by their resellers and is highly coveted in the retail technology industry.

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Thomas Greenman Elected to Industry Board

Aug 10, 2022 1:06:59 PM / by Lynn Skurla Perkins

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Congratulations to Thomas Greenman, Vice President of Skurla's POS Solutions, for being elected to the Board of Directors for the Retail Solutions Providers Association. RSPA is the only Association 
dedicated to the retail and hospitality technology industry, since 1948.

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Blue Fox Cocktail Lounge chooses EdgeServ

Aug 8, 2022 8:42:51 AM / by Thomas Greenman posted in Alaska, Skurla's Point of Sale, EdgeServ, EdgeServ POS, Save on Credit Card Fees, Non-Cash Adjustment, AlaskaRestaurants, BarsOfAlaska, localforlocal

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The Blue Fox cocktail lounge on Tudor has been a long time "dive" bar popular in the U-MED district in Anchorage for years. Known not just for their drinks and awesome vibe but also their food, karaoke, live music, and great prices.

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Labor Day Weekend and Office Hours 2022

Aug 3, 2022 5:13:08 PM / by Lynn Skurla Perkins posted in Holiday Hours

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Our office will be closed on Monday, September 5th, to observe Labor Day. 

Ok, we know that this is early, but by the time the next newsletter comes out, the day will have come and gone - and the geese will have flown south.  Please don't kill the messenger.

As always, we understand the importance of customer service and issues that may arise during the holiday.

If you have an emergency, please call us at 243-2683 and follow the prompts to page our after-hours technician.  

For support hours and information, click here.

Have a safe holiday weekend - from the team at Skurla's!

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Learning From Industry Thought Leaders

Jul 29, 2022 12:44:48 PM / by Lynn Skurla Perkins posted in Employment, Local Point of Sale, RSPA, POS Industry Leaders, Thought Leaders

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I just returned from the RSPA (Retail Solutions Providers Association) annual conference – RetailNOW in Orlando.

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