Restaurant POS News

We Love Tastee Freez! Be Like Rich!

Nov 9, 2020 2:16:38 PM / by Lynn Skurla Perkins posted in Our Customers in the News, Our Customers, Point of Sale Tips, cash drawer theft, MobileBytes Customer

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First of all, I wanted to preface this story to say how sorry we were to hear about the theft of the ATM at Tastee Freez last week.  I am sure many of you have seen the video by now.  We are saddened and also mad that this happened to our good friends. 

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We Might Not Be Who You Think We Are

Oct 30, 2020 2:48:41 PM / by Thomas Greenman

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High Priced - NO!  Five Star Service - YES!

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Premade Thanksgiving Dinner? Asking For a Friend.

Oct 30, 2020 2:45:00 PM / by Lynn Skurla Perkins

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We have some wonderful local food options in Alaska.

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E.T. Phone Home? Kind of....

Oct 28, 2020 10:57:20 AM / by Lynn Skurla Perkins posted in Excellent Customer Service

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At Skurla's we are always looking at ways to improve customer service.  And while you may not be able to phone home, our new system will allow us to answer your calls any place, any time, with our new Microsoft Teams Calling System. 

We can take your call on our smart phone, tablet, computer and even on a traditional phone.  And if you want to "talk" to us face to face, we even have a meeting app and conference phone number.

We were motived to migrate to a cloud solution at the beginning of the pandemic - as we are committed to providing seamless customer service no matter what the situation - working at home, in the office or wherever.

In the beginning, I am sure it will be a learning curve, so we appreciate your patience.

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Fully Integrated Pay at the Table with EdgeServ and the PAX A920

Oct 5, 2020 3:50:10 PM / by Lynn Skurla Perkins posted in Restaurant Technology, Pay at the Table, Improve Restaurant Operations, EdgeServ POS

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EdgeServ POS Releases Version 2020.5 with Pay at the Table Applications, Utilizing the PAX A920

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We Want to Have You As a Raving Fan!

Sep 30, 2020 12:46:25 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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COVID-19 Can't Change How Alaskan's Enjoy Their Pizza and Beer

Sep 30, 2020 9:22:52 AM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers in the News, Our Customers, Excellent Customer Service

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Now that summer is over, we are taking time to reflect on some of the cool things that happened these last few months.

Summer activities in Alaska are all about getting the most out of the outdoors:

fishing, camping, and hiking, and eating outdoors. However, the pandemic put some hitches in our Alaskan summer, including our dining experiences. COVID-19 has changed many things, but Alaskans are known for their resiliency and ingenuity, even before experiencing a global pandemic. And, as Alaskans, we have found ways to adapt, while still enjoying our summer dining staples, like having pizza at Moose’s Tooth and Bear Tooth.

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Save Time and Money!

Sep 22, 2020 9:50:00 AM / by Lynn Skurla Perkins posted in Thermal Paper, Skurla's Online Ordering, Paper Rolls, Supplies, credit card paper

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For your point of sale supply needs, we offer delivery, curbside pickup and old-fashioned USPS for shipment methods! And you can order them online!

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Labor Day Weekend and Office Hours

Sep 1, 2020 9:00:00 AM / by Lynn Skurla Perkins

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Our office will be closed on Monday, September 7th, to observe Labor Day. 

However, we understand the importance of customer service and issues that may arise during the holiday.

If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.  

For support hours and information, click here.

Have a safe holiday weekend - from the team at Skurla's!

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POS Supplies to Help Manage the COVID Crisis

Aug 28, 2020 10:15:00 AM / by Lynn Skurla Perkins

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Check out the supplies we have to help you during the pandemic.  We have tamper-proof labels, cleaning supplies and can source items like Counter Top Shields and Sneeze Guards.

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