Last month we shared that every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year.

 We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Here is Part 2 of the "Heart of Skurla's" -

Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Every year we attend industry educational events to keep Skurla’s current with technology trends and payments, but also to be able share that information on to our customers.  This year, we were able to attend major events, and one of the biggest topics was NCA (Non-Cash Adjustment).  For those that may not be familiar with this, it’s a program where merchants save up to 99% of their credit card processing expenses by passing along a small fee (3.99%) to their customers who pay with credit cards.  It also rewards their customers who pay in cash as they don’t have to pay this fee.   

Why has this been such a big deal?  The pandemic hasn’t been kind to many businesses to say the least.  Labor and inventory shortages, price increases, and cost of doing business have all been major factors that have forced business to look at their bottom line and some are barely getting by.  NCA is a solution that can have a serious positive impact.  The savings calculation is simple - look at the fees on your credit card statement and that’s money that you’ll likely save.  For a small merchant who pays $2,000 a month in fees, that’s a savings $24,000 a year!  

The other day, someone asked me about our labor rates.  If I were to try to give you our rates right off the top of my head, it’d be a vague recollection of a rate from a few years ago.  Why?  Most of our customers are on PaaS (Point of Sale as a Service) agreements, where service is included for most issues. It’s a rare occasion that they get billed. 

In a recent survey, completed by an independent 3rd party company, the results showed that 9 out of 10 of our customers would refer us to a friend or colleague.  And we know that there is nothing better than a happy customer that gives a referral! 

Skurla's POS Solutions is currently hiring for a technical support position. 

High Priced - NO!  Five Star Service - YES!

In restaurants, kitchen printers are one of the items that get damaged, dirty or destroyed on a regular basis.  We found this cool and inexpensive plastic cover that will protect your printer and reduce kitchen printer repair costs.

Merchant Link recently sent out a notification that their payment gateway will be shutting down on December 31st, 2019. Merchant Link was acquired by Shift4, and their goal is to convert customers over to the their new payment gateway.