EdgeServ POS Releases Version 2020.5 with Pay at the Table Applications, Utilizing the PAX A920

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

Now that summer is over, we are taking time to reflect on some of the cool things that happened these last few months.

Summer activities in Alaska are all about getting the most out of the outdoors:

fishing, camping, and hiking, and eating outdoors. However, the pandemic put some hitches in our Alaskan summer, including our dining experiences. COVID-19 has changed many things, but Alaskans are known for their resiliency and ingenuity, even before experiencing a global pandemic. And, as Alaskans, we have found ways to adapt, while still enjoying our summer dining staples, like having pizza at Moose’s Tooth and Bear Tooth.

For your point of sale supply needs, we offer delivery, curbside pickup and old-fashioned USPS for shipment methods! And you can order them online!

Our office will be closed on Monday, September 7th, to observe Labor Day. 

However, we understand the importance of customer service and issues that may arise during the holiday.

If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.  

For support hours and information, click here.

Have a safe holiday weekend - from the team at Skurla's!

Check out the supplies we have to help you during the pandemic.  We have tamper-proof labels, cleaning supplies and can source items like Counter Top Shields and Sneeze Guards.

We posted this originally back in 2017 - but thought it was worth re-posting as an important reminder!  Today more than ever, you need every $ in your bank account.

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In some businesses, credit sales account for over 80% of their daily sales.  If this is your business, you are depositing very little cash every day.  And while most of us count for and reconcile the cash, are you reconciling your daily credit card deposit to the credit card batches that actually go into the bank?  It seems easy and automatic, but here are a few tips and tricks we have learned over the last couple of decades installing integrated credit card systems.

In restaurants, kitchen printers are one of the items that get damaged, dirty or destroyed on a regular basis.  We found this cool and inexpensive plastic cover that will protect your printer and reduce kitchen printer repair costs.

We are super excited about our EdgeServ POS product for our restaurant and bar customers.  This is a restaurant point of sale system designed by resellers like us.  In 2019, we joined a group of like minded resellers and invested in a software company that we can call our own.

Don't forget to sanitize your point of sale devices. Touchscreen has a whole new meaning these days! 😱