One of the highest compliments we can receive as a business is when one our customers refer us to another business. Laile Fairbairn from Locally Grown Restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffehouse, and Crush Bistro) is another one of our vocal customers who referred a new customer who signed up for our new NCA Referral program, and she scored $500 in cash!

If you're one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

One of the highest compliments we can receive as a business is when one our customers refer us to another business. Jeanne Reilly at Reilly’s Irish Pub is one of most vocal customers when it comes to referrals and with our new NCA Referral program, she scored $500 in cash! Here’s a photo of our Sales Engineer, Jeff Wood, presenting her with cash. If your one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

We are proud to announce that Gallo’s Mexican Restaurant on Dimond in Anchorage, as well as their Fairbanks location, have come home to Skurla’s and are using our amazing new system: EdgeServ POS! With EdgeServ Point of Sale, they eliminated up to almost all credit card processing fees, and Skurla’s POS Solutions provided the entire system, paper, support, and set up at zero cost.*

        We’d like to welcome the Gallo’s Mexican Restaurant on Arctic back into the Skurla’s family! Gallo's has been a staple for the Anchorage and Fairbanks community since 1981, serving up some of the most delicious Mexican cuisine. Being a locally owned business, they have a passion for quality and efficient service for all their customers and love all their local diners. It’s the local go-to for after-work happy hour, birthdays, or celebrating a soccer teams win. Gallo's can always keep the party going with their delicious classic tequila drinks and a large menu that anyone is sure to find an entrée that they love.

Last month we shared that every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year.

 We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Here is Part 2 of the "Heart of Skurla's" -

Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

 When chatting with friends for Friday night plans in Downtown Anchorage, you can be sure to hear “F Street” on the list of stops to make. Whether you are craving a cocktail or cold beer, F Street Station has it all - it’s the ideal spot to catch up with friends. Besides being the gathering place for locals, F Street has a menu that cannot be ignored. Order the beer battered halibut - you will not be disappointed! Whether you prefer lively night life or like to pop in for lunch, get yourself over to F Street Station and see why this is the place to be.

Reilly's Irish Pub is a fun and festive locals bar with great drinks and special performances of live music and Irish dancing.  Even after the past year of COVID, Reilly's is coming back strong and still the place to be. With a cheery St. Patrick's Day theme, March is their busiest time of the year.

Looking for an Alaskan experience? The Nunamiut Native Corporation Hotel and Restaurant just south of Anaktuvuk Pass is exactly that. With just one day of travel, you’ll see million-dollar views of mountains and the 800-mile Trans-Alaska Pipeline. Once you’re there, you can learn about the culture and history of Nunamiut people, in the village's popular history museum, and see lots of wildlife including moose, grizzly bears, caribou, and a diversity of birds.

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers: