Retail & Liquor Store POS News

Lynn Skurla Perkins

Lynn grew up in the point of sale and cash register industry working in the family business – and is now at the helm of Skurla's POS Solutions. She enjoys working with local Alaskan businesses, especially restaurants, grocery stores, and retail operations - helping them control costs and increase revenues through well managed point of sale solutions. Besides running the company, Lynn has also served on the Board of Directors, and as Chairman of the Board, for the Retail Solutions Provider Association. In her spare time, she loves cooking, camping and volunteering with organizations that are passionate about helping children.
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Recent Posts

We Love Tastee Freez! Be Like Rich!

Nov 9, 2020 2:20:56 PM / by Lynn Skurla Perkins posted in Our Customers in the News, Our Customers, Point of Sale Tips, cash drawer theft, MobileBytes Customer

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First of all, I wanted to preface this story to say how sorry we were to hear about the theft of the ATM at Tastee Freez last week.  I am sure many of you have seen the video by now.  We are saddened and also mad that this happened to our good friends. 

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Premade Thanksgiving Dinner? Asking For a Friend.

Oct 30, 2020 9:00:00 AM / by Lynn Skurla Perkins

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We have some wonderful local food options in Alaska.

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E.T. Phone Home? Kind of....

Oct 28, 2020 2:11:41 PM / by Lynn Skurla Perkins posted in Excellent Customer Service

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At Skurla's we are always looking at ways to improve customer service.  And while you may not be able to phone home, our new system will allow us to answer your calls any place, any time, with our new Microsoft Teams Calling System. 

We can take your call on our smart phone, tablet, computer and even on a traditional phone.  And if you want to "talk" to us face to face, we even have a meeting app and conference phone number.

We were motived to migrate to a cloud solution at the beginning of the pandemic - as we are committed to providing seamless customer service no matter what the situation - working at home, in the office or wherever.

In the beginning, I am sure it will be a learning curve, so we appreciate your patience.

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We Want to Have You As a Raving Fan!

Sep 30, 2020 12:45:36 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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Save Time and Money!

Sep 22, 2020 9:49:00 AM / by Lynn Skurla Perkins posted in Thermal Paper, Skurla's Online Ordering, Paper Rolls, Supplies, credit card paper

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For your point of sale supply needs, we offer delivery, curbside pickup and old-fashioned USPS for shipment methods! And you can order them online!

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Labor Day Weekend and Office Hours

Sep 1, 2020 9:00:00 AM / by Lynn Skurla Perkins

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Our office will be closed on Monday, September 7th, to observe Labor Day. 

However, we understand the importance of customer service and issues that may arise during the holiday.

If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.  

For support hours and information, click here.

Have a safe holiday weekend - from the team at Skurla's!

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POS Supplies to Help Manage the COVID Crisis

Aug 28, 2020 10:00:00 AM / by Lynn Skurla Perkins

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Check out the supplies we have to help you during the pandemic.  We have tamper-proof labels, cleaning supplies and can source items like Counter Top Shields and Sneeze Guards.

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The Importance of Checking Your Credit Card Batches Daily

Aug 27, 2020 12:43:00 PM / by Lynn Skurla Perkins posted in Accepting Credit Card Payments, Integrated Payment Solutions, Credit Card Batches

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We posted this originally back in 2017 - but thought it was worth re-posting as an important reminder!  Today more than ever, you need every $ in your bank account.

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In some businesses, credit sales account for over 80% of their daily sales.  If this is your business, you are depositing very little cash every day.  And while most of us count for and reconcile the cash, are you reconciling your daily credit card deposit to the credit card batches that actually go into the bank?  It seems easy and automatic, but here are a few tips and tricks we have learned over the last couple of decades installing integrated credit card systems.

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Sanitize that Touchscreen and Other POS Devices!

Jul 27, 2020 3:25:10 PM / by Lynn Skurla Perkins posted in Cleaning Monitors, COVID-19 Safety, POS Supplies

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Don't forget to sanitize your point of sale devices. Touchscreen has a whole new meaning these days! 😱

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Check Out Our New Online Store!

Jul 24, 2020 5:09:21 PM / by Lynn Skurla Perkins posted in Thermal Paper, Skurla's Online Ordering, Paper Rolls, Supplies, credit card paper

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Life is hard enough now as it is. So we decided to make it easier than ever for you to order paper rolls and ribbons for your business with our new online store.

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