First of all, I wanted to preface this story to say how sorry we were to hear about the theft of the ATM at Tastee Freez last week. I am sure many of you have seen the video by now. We are saddened and also mad that this happened to our good friends.
We have some wonderful local food options in Alaska.
At Skurla's we are always looking at ways to improve customer service. And while you may not be able to phone home, our new system will allow us to answer your calls any place, any time, with our new Microsoft Teams Calling System.
We can take your call on our smart phone, tablet, computer and even on a traditional phone. And if you want to "talk" to us face to face, we even have a meeting app and conference phone number.
We were motived to migrate to a cloud solution at the beginning of the pandemic - as we are committed to providing seamless customer service no matter what the situation - working at home, in the office or wherever.
In the beginning, I am sure it will be a learning curve, so we appreciate your patience.
To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.
The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.
I thought I would share some of the highlights of this book to share with our customers:
For your point of sale supply needs, we offer delivery, curbside pickup and old-fashioned USPS for shipment methods! And you can order them online!
Our office will be closed on Monday, September 7th, to observe Labor Day.
However, we understand the importance of customer service and issues that may arise during the holiday.
If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.
For support hours and information, click here.
Have a safe holiday weekend - from the team at Skurla's!
Check out the supplies we have to help you during the pandemic. We have tamper-proof labels, cleaning supplies and can source items like Counter Top Shields and Sneeze Guards.
We posted this originally back in 2017 - but thought it was worth re-posting as an important reminder! Today more than ever, you need every $ in your bank account.
In some businesses, credit sales account for over 80% of their daily sales. If this is your business, you are depositing very little cash every day. And while most of us count for and reconcile the cash, are you reconciling your daily credit card deposit to the credit card batches that actually go into the bank? It seems easy and automatic, but here are a few tips and tricks we have learned over the last couple of decades installing integrated credit card systems.
Don't forget to sanitize your point of sale devices. Touchscreen has a whole new meaning these days! 😱