Retail & Liquor Store POS News

Christmas and New Year Holiday Hours for December 2021

Dec 1, 2021 11:51:54 AM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, POS Support, Customer Support, Point of Sale Support

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In observance of the holidays, we will be closed Friday, December 24th and Friday, December 31st.

However, we understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and one of our friendly gnomes will be happy to assist you!

 

Happy Holidays from all of us at Skurla's!

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Thanksgiving Holiday Hours

Nov 4, 2021 9:36:50 AM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, Thanksgiving

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In observance of the Thanksgiving holiday, we will be closed Thursday the 25th and will be working remotely on Friday the 26th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

 

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We Love Tastee Freez! Be Like Rich!

Nov 9, 2020 2:20:56 PM / by Lynn Skurla Perkins posted in Our Customers in the News, Our Customers, Point of Sale Tips, cash drawer theft, MobileBytes Customer

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First of all, I wanted to preface this story to say how sorry we were to hear about the theft of the ATM at Tastee Freez last week.  I am sure many of you have seen the video by now.  We are saddened and also mad that this happened to our good friends. 

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We Want to Have You As a Raving Fan!

Sep 30, 2020 12:45:36 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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