Retail & Liquor Store POS News

We Want to Have You As a Raving Fan!

Sep 30, 2020 12:45:36 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

0 Comments

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

Read More
Save money on credit cards! Sign up here for a free statement analysis

Subscribe to Email Updates

Recent Posts