Retail & Liquor Store POS News

The Heart of Skurla's

Jan 3, 2022 3:32:03 PM / by Thomas Greenman posted in Skurla's customers, Skurla's POS, core values, Mission

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Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

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We Want to Have You As a Raving Fan!

Sep 30, 2020 12:45:36 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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