One of the highest compliments we can receive as a business is when one our customers refer us to another business. Laile Fairbairn from Locally Grown Restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffehouse, and Crush Bistro) is another one of our vocal customers who referred a new customer who signed up for our new NCA Referral program, and she scored $500 in cash!

If you're one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

Touching the waters of Bristol Bay is the Native Village of Kwigillingok. Kwik Store Inc., in Kwigillingok is the sole grocer provider to all residents. Skurla's recently did a new install that was ten years in the making for Kwik Store. Our Service Manager, Jesse, flew to Kwigillingok to provide Auto-Star point of sale to Kwik Store. Fulfilling our promise to install and provide proper training for businesses to fully utilize their new system. 

Our team at Skurla's wants to congratulate our friends at Mekong Market for the opening of their second location in Anchorage! This phenomenal market is located at the Bering Village in midtown Anchorage. This market will meet all your needs for Asian and Pacific Island specialty grocery items, but you cannot complete any grocery trip without grabbing a bite to eat from their hot bar. A personal go to for us.

Mekong Market needed a POS that could be multi-functional to handle retail, grocery, and hot bar purchases. Skurla's Grocery system powered by Auto-Star was the perfect fit. We were able to integrate credit card processing and EBT transactions to be an all in one transaction.  Our favorite POS systems are always modern, easily accessible, and cost effective for our customers, which is why we love Auto-Star. Mekong Market signed up for our PAS (Point of Sale as a Service) program. With one monthly fee they have an all- inclusive point of sale that comes with hardware, software, and in person support from our team at Skurla's. Utilizing PAS you will never have to stress over your point of sale, we are with you every step of the way. The Skurla's guarantee. Head over to Mekong Market to see our POS in action and try their delicious food!

Last month we shared that every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year.

 We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Here is Part 2 of the "Heart of Skurla's" -

Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers: