In a recent survey, completed by an independent 3rd party company, the results showed that 9 out of 10 of our customers would refer us to a friend or colleague. And we know that there is nothing better than a happy customer that gives a referral!
We all know that retaining customers is one of the most valuable ways to build your business.
“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell
This is the first article in a multi-part series on Social Media Basics. While this series focuses primarily on MobileBytes Point of Sale for restaurants, there are still some great practices and concepts that you could easily apply to other systems and retail operations. With that being said, let’s talk about Loyalty Programs.