One of the highest compliments we can receive as a business is when one our customers refer us to another business. Laile Fairbairn from Locally Grown Restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffehouse, and Crush Bistro) is another one of our vocal customers who referred a new customer who signed up for our new NCA Referral program, and she scored $500 in cash!

If you're one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

In observance of the Thanksgiving holiday, we will be closed Thursday, November 24th and will be working remotely on Friday the 25^th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

One of the highest compliments we can receive as a business is when one our customers refer us to another business. Jeanne Reilly at Reilly’s Irish Pub is one of most vocal customers when it comes to referrals and with our new NCA Referral program, she scored $500 in cash! Here’s a photo of our Sales Engineer, Jeff Wood, presenting her with cash. If your one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

We are proud to announce that Gallo’s Mexican Restaurant on Dimond in Anchorage, as well as their Fairbanks location, have come home to Skurla’s and are using our amazing new system: EdgeServ POS! With EdgeServ Point of Sale, they eliminated up to almost all credit card processing fees, and Skurla’s POS Solutions provided the entire system, paper, support, and set up at zero cost.*

In observance of the holidays, we will be closed Friday, December 24th and Friday, December 31st.

However, we understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and one of our friendly gnomes will be happy to assist you!

Happy Holidays from all of us at Skurla's!

In observance of the Thanksgiving holiday, we will be closed Thursday the 25th and will be working remotely on Friday the 26^th.

We understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and we will be happy to assist you.

First of all, I wanted to preface this story to say how sorry we were to hear about the theft of the ATM at Tastee Freez last week.  I am sure many of you have seen the video by now.  We are saddened and also mad that this happened to our good friends. 

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers: