One of the highest compliments we can receive as a business is when one our customers refer us to another business. Laile Fairbairn from Locally Grown Restaurants (Snow City Cafe, Spenard Roadhouse, South Restaurant + Coffehouse, and Crush Bistro) is another one of our vocal customers who referred a new customer who signed up for our new NCA Referral program, and she scored $500 in cash!

If you're one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

One of the highest compliments we can receive as a business is when one our customers refer us to another business. Jeanne Reilly at Reilly’s Irish Pub is one of most vocal customers when it comes to referrals and with our new NCA Referral program, she scored $500 in cash! Here’s a photo of our Sales Engineer, Jeff Wood, presenting her with cash. If your one of our amazing customers and refer another local business to sign up with our new EdgeServ POS with NCA (Non-Cash Adjustment) credit card processing, you’ll be doing two amazing things:

We are proud to announce that Gallo’s Mexican Restaurant on Dimond in Anchorage, as well as their Fairbanks location, have come home to Skurla’s and are using our amazing new system: EdgeServ POS! With EdgeServ Point of Sale, they eliminated up to almost all credit card processing fees, and Skurla’s POS Solutions provided the entire system, paper, support, and set up at zero cost.*

Our team at Skurla's wants to congratulate our friends at Mekong Market for the opening of their second location in Anchorage! This phenomenal market is located at the Bering Village in midtown Anchorage. This market will meet all your needs for Asian and Pacific Island specialty grocery items, but you cannot complete any grocery trip without grabbing a bite to eat from their hot bar. A personal go to for us.

Mekong Market needed a POS that could be multi-functional to handle retail, grocery, and hot bar purchases. Skurla's Grocery system powered by Auto-Star was the perfect fit. We were able to integrate credit card processing and EBT transactions to be an all in one transaction.  Our favorite POS systems are always modern, easily accessible, and cost effective for our customers, which is why we love Auto-Star. Mekong Market signed up for our PAS (Point of Sale as a Service) program. With one monthly fee they have an all- inclusive point of sale that comes with hardware, software, and in person support from our team at Skurla's. Utilizing PAS you will never have to stress over your point of sale, we are with you every step of the way. The Skurla's guarantee. Head over to Mekong Market to see our POS in action and try their delicious food!

Last month we shared that every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year.

 We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Here is Part 2 of the "Heart of Skurla's" -

Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

Now that summer is over, we are taking time to reflect on some of the cool things that happened these last few months.

Summer activities in Alaska are all about getting the most out of the outdoors:

fishing, camping, and hiking, and eating outdoors. However, the pandemic put some hitches in our Alaskan summer, including our dining experiences. COVID-19 has changed many things, but Alaskans are known for their resiliency and ingenuity, even before experiencing a global pandemic. And, as Alaskans, we have found ways to adapt, while still enjoying our summer dining staples, like having pizza at Moose’s Tooth and Bear Tooth.