Point of Sale Resource for Businesses in Alaska

We Want to Have You As a Raving Fan!

Sep 30, 2020 12:41:39 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers

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To continually improve ourselves and our service, we are completing a series of professional development workshops, facilitated by Jim Roddy, from the Retail Solutions Providers Association.

The first series is centered on Customer Service. In the last session, we read the book, Raving Fans, A Revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowes.

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they’ve received that they can’t stop telling everyone about it.

I thought I would share some of the highlights of this book to share with our customers:

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COVID-19 Can't Change How Alaskan's Enjoy Their Pizza and Beer

Sep 28, 2020 4:38:10 PM / by Lynn Skurla Perkins posted in Skurla's customers, Our Customers in the News, Our Customers, Excellent Customer Service

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Now that summer is over, we are taking time to reflect on some of the cool things that happened these last few months.

Summer activities in Alaska are all about getting the most out of the outdoors:

fishing, camping, and hiking, and eating outdoors. However, the pandemic put some hitches in our Alaskan summer, including our dining experiences. COVID-19 has changed many things, but Alaskans are known for their resiliency and ingenuity, even before experiencing a global pandemic. And, as Alaskans, we have found ways to adapt, while still enjoying our summer dining staples, like having pizza at Moose’s Tooth and Bear Tooth.

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We Are Still Skurla's

Mar 26, 2019 1:28:32 PM / by Lynn Skurla Perkins posted in Skurla's customers, Skurla's Point of Sale

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To quote one of my dad’s favorite sayings - "there is nothing more permanent than change". 

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