Counterpoint Tips and Tricks from the NCR Synergy Conference

By Lynn Skurla Perkins | Aug 23, 2017 3:23:31 PM

NCR Counterpoint recently held their annual Synergy Conference.

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What Can You Say About Jesse.....

By Lynn Skurla Perkins | Aug 23, 2017 2:53:28 PM

Words that come to mind when we think about Jesse Dison, our Senior Implementation Specialist:

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URGENT: MASTERCARD TERMINAL ID UPDATE

By Lynn Skurla Perkins | Aug 23, 2017 9:10:25 AM

MasterCard® has issued requirements to ensure that merchants with multiple card reading devices within a single location must submit a unique Device ID number with each transaction to remain compliant and avoid fines from MasterCard.

 While we recommend updating to the newest version of Counterpoint, the oldest version that meets MasterCard's new requirements are versions 8.4.6.12 or 8.5.1 and higher. Some older interfaces between Counterpoint Gateway and NCR Secure Pay were not designed to handle this information. Thus, the Device ID was unable to be passed along to the processor (and thus to MasterCard), which prevents compliance.

The chart below includes processor interfaces that are currently not compliant with the Device ID requirement as well as the recommended path to achieve compliance. MasterCard’s deadline for compliance is 12/31/2017.

 Please note that only merchants with multiple devices processing card present transactions are impacted. Merchants with a single lane per processing account are not impacted. Also, any processor not listed in the chart below is compliant and already transmitting the Device ID to the processor.

 

Non-compliant processors:

Processor (Gateway)

Recommended action

World Pay (Counterpoint Gateway)

Migrate to World Pay (Secure Pay, TCMP) account

World Pay (NCR Secure Pay, VisaK)

Migrate to World Pay (Secure Pay, TCMP) account

TSYS (Counterpoint Gateway)

Migrate to TSYS (Secure Pay). Secure Pay TSYS integration will be patched to include Device ID

TSYS (NCR Secure Pay)

None needed. Secure Pay TSYS integration will be patched to include Device ID

 

Read below to learn more about eh Mastercard Terminal ID Update:

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NCR Purpose Built Point of Sale Hardware

By Lynn Skurla Perkins | Aug 16, 2017 4:01:52 PM

NCR has Purpose Built Point of Sale Hardware for Any Retail Environment:

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The Counterpoint Knowledge Base

By Lynn Skurla Perkins | Jul 23, 2017 1:07:32 PM

Did you know if you are a Counterpoint  Software Subscription user that you have access to the NCR Counterpoint Knowledge base on the NCR COUNTERPOINT USER PORTAL.?  For Login  access, you will need your serial number and the zip code that your license is registered to with NCR.

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The Importance of Checking Your Credit Card Batches

By Lynn Skurla Perkins | Jul 23, 2017 11:45:03 AM

In some businesses, credit sales account for over 80% of their daily sales.  If this is your business, you are depositing very little cash every day.  And while most of us count for and reconcile the cash, are you reconciling your daily credit card deposit to the credit card batches that actually go into the bank?  It seems easy and automatic, but here are a few tips and tricks we have learned over the last couple of decades installing integrated credit card systems.

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4th of July Weekend and Office Hours

By Lynn Skurla Perkins | Jun 30, 2017 11:50:41 AM

Our office will be closed on Tuesday, July 4th in honor of Independence Day

  A reduced staff will be working remotely/on call to handle the needs of our customers on Monday, July 3rd.

However, we understand the importance of customer service and issues that may arise during this busy retail holiday.

 If you have an emergency, please call us at 243-2683 and follow the prompts to page our after hours technician.  For support hours and information, click here.

Have a safe and Happy 4th of July.  From the team at Skurla's!

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Don't Forget! MasterCard BIN range expanding to include BINs that begin with a "2"

By Lynn Skurla Perkins | Jun 28, 2017 1:25:28 PM

Reposting this - to make sure you get this done before MasterCards that begin with a "2" start showing up at your store:

Summary:

MasterCard is expanding the BIN range by introducing a new series of International Organization for Standardization (ISO) BINs that begin with a “2” (222100–272099). The “2” series BINs will be processed in the same manner that the “51–55” series BINs are processed today.

MasterCard anticipates that the “2” series BINs will be completely supported no later than October 14, 2016. Customers may choose to enhance their systems prior to the implementation date.

 Solution: Please read!

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WannaCry?  4 Steps to Stay Protected from Ransomware

By Thomas Greenman | Jun 14, 2017 12:12:00 PM
  • There has been a lot talk about ransomware and the Wanna Cry outbreak recently and we’ve heard lot of questions: 

    Am I vulnerable?  How can I protect myself? 

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New NCR Counterpoint Release Features 8.5.3

By Lynn Skurla Perkins | May 22, 2017 10:00:00 AM

New Features in NCR Counterpoint 8.5.3

  • EBT Support for NCR Secure Pay
  • Ability to Turn Off Scrolling Receipts
  • Sage 50 2017 Certified
  • Quickbooks 2017 Certified
  • Microsoft SQL Server 2016 Support and E-mail Format Validation

User Interface Features

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