If You Haven't Converted to NCR SecurePay, NCR will Be Contacting you.

     

Message we received from NCR:

This is a notification to inform you that we will be contacting all CPG merchants on Thursday, August 2nd with the following message regarding the CPG EOL Date. Please work with your merchants to ensure they're transitioned before the November 12th cut-off date. 

 "Our legacy product, Counterpoint Gateway, is going End of Life (EOL) on November 12th, 2018. Please work with your NCR business partner to ensure that you are migrated to our cutting-edge Gateway, NCR Secure Pay before November 12th . Failure to migrate off of Counterpoint Gateway prior to the deadline will put you at risk of losing credit card processing capabilities.

 We urge you to contact your NCR Counterpoint solution provider immediately to ensure your system is prepared for this transition. If you do not currently have a POS solution provider, or you are unsure who your provider is, please e-mail SalesOperations.Counterpoint@ncr.com

 Thank you for your continued support and investment in NCR and our partners.

 Best,

The NCR Counterpoint Team"

FAQ: 

What does this mean for you? 

There are three options you can do to avoid losing the ability to process credit cards: 
 

  1. Move to the NCR Secure Pay Gateway.  This involves upgrading to a newer version of CounterPoint, which may require additional hardware, typically in the form of pin pads.  Some customers may also need to upgrade their workstations and/or server. 
     
  2. Move to stand-alone credit card terminals provided by your current credit card processor.  This will enable you to use your existing equipment, but no credit cards will be processed through Counterpoint.  Please note:  you will need to manually balance your credit cards terminals with Counterpoint nightly.   We can assist with programming your system to affect this change for a small fee. 
  3. How can I be notified about updates like these in the future? 

You can stay up to date on the latest Counterpoint news here at https://www.skurlas.com/counterpoint-news  Please be sure to sign up for our newsletter! 
 

I’m in a remote site, do I need to have someone come onsite for this upgrade? 

If your Counterpoint software is up to date in the last year, you are less likely to require an onsite visit.  If you haven’t had an upgrade in several years or require new hardware, you will likely need a technician onsite to perform the upgrade.  Please contact us for a quote. 

My credit card processor isn’t responding to me about getting stand-alone credit card terminals.  Can we get them from you? 

Yes.  Skurla’s is a credit card processing provider and can usually meet or beat your existing rates and assist you with getting new stand-alone terminals. 

 For any questions, please call support at 907-243-2683 or fill out the form below:

Contact our Customer Support Department 

About The Author

Lynn literally grew up in the point of sale and cash register industry – and is now at the helm of the family business. She enjoys working with local Alaskan businesses, especially restaurants, grocery stores, and retail operations - helping them control costs and increase revenues through well managed point of sale solutions. Besides running the company, Lynn has also served on the Board of Directors, and as Chairman of the Board, for the Retail Solutions Provider Association.