The following corrections are available in the NCR Counterpoint Service Pack file CPSP85.EXE.ZIP on the NCR Web site at www.counterpointpos.com. On all systems, you need to install the service pack at the Server and Always Offline Workstations only. Each Non-Offline and Sometimes Offline Workstation is automatically updated the next time it runs NCR Counterpoint.Read More >
Inventory decisions are critical to the success of any retail store. Pricing needs be right, key items need to be in stock, margins need to be maintained, slow selling items should be removed to make room on your shelves for best sellers, etc, etc.
Did you know that NCR Counterpoint includes more than 40 reports that provide current and historical information about your inventory, helping you make pricing, merchandising, and purchasing decisions, increase your turn rate, and maximize your gross margin return on investment (GMROI).Read More >
Great News! NCR Counterpoint Version 8.5.6 has been released! You can download the latest version from the NCR Counterpoint User Portal if you have an active Counterpoint Subscription Service Contract.
Please contact our support department before upgrading. 907-243-2683 - Option 3
Below are some of the issues that are addressed in this release:Read More >
It was quite a month for many Alaskans - like surviving a major earthquake, just to name one thing.
We have had over 1,800 aftershocks as of yesterday, roads are being repaired, schools are still closed, but no one suffered serious injury - amazing.
At Skurla's, we also started the month with a "jolt" - literally. On November 19th, a truck careened into the front wall of our office. It destroyed the conference room wall, many of the contents, and part of Jeff's office. We are so grateful that this happened before we opened - the outcome could have been much different. See pictures below!
From TSYS and VISA:
Visa is introducing an authorization requirement for return (cardholder refund) transactions. Authorizing a return enables the card issuer to validate the cardholder account, decline potentially fraudulent cards, and minimize chargebacks if the account does not exist or is closed. The return authorization message is intended to improve the return process by enabling cardholders to view a credit/return on their online banking statement in real time, as well as support other issuer services such as text alerts, in order to improve the cardholder experience and minimize return inquiries.
Important Dates:Read More >
Message from NCR:
NCR Secure Pay will be moving our production service to AWS sometime in the next 30-45 days. The exact date has not been established, but we are sending out this information now regarding the new AWS IP address ranges. You should communicate with your merchants as soon as possible to ensure uninterrupted processing when the service is moved. We will communicate the move date as soon as it has been chosen with at least one week’s notice, possibly more.
The IP addresses for our public DNS names will change, but the host names themselves will remain the same – ps.ncrsecurepay.com, ps1,ncrsecurepay.com, and ws.ncrsecurepay.com. AWS provides a pool of public IP addresses that may be assigned to our servers. The full list can be found below and should be used for firewall rules and whitelisting purposes where needed. The list may seem long, but we do not have control over the public IPs assigned by AWS. For those who would like more information on AWS’s public IPs, visit https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html. Initially, we will be only be using the us-east-1 region.
List of IP ranges below.Read More >
Message we received from NCR:
This is a notification to inform you that we will be contacting all CPG merchants on Thursday, August 2nd with the following message regarding the CPG EOL Date. Please work with your merchants to ensure they're transitioned before the November 12th cut-off date.
"Our legacy product, Counterpoint Gateway, is going End of Life (EOL) on November 12th, 2018. Please work with your NCR business partner to ensure that you are migrated to our cutting-edge Gateway, NCR Secure Pay before November 12th . Failure to migrate off of Counterpoint Gateway prior to the deadline will put you at risk of losing credit card processing capabilities.
We urge you to contact your NCR Counterpoint solution provider immediately to ensure your system is prepared for this transition. If you do not currently have a POS solution provider, or you are unsure who your provider is, please e-mail SalesOperations.Counterpoint@ncr.com
Thank you for your continued support and investment in NCR and our partners.
The NCR Counterpoint Team"Read More >
We hate to sound like a broken record, but the deadline is getting closer, and you don't want to lose the ability to process credit cards:
On April 30th of this year, NCR will no longer support processing on CPGateway for TSYS, with Worldpay and other processors soon to follow. NCR is advising its customers to migrate to NCR Secure Pay before this date to ensure they can continue processing without interruption.
Given all the recent security scares, we wanted to share this informative blog from NCR Counterpoint regarding security and your point of sale system:
Talk of the Equifax breach has dominated headlines, blog posts, and dinner table conversations over the last few weeks. According to a post on the Federal Trade Commission website, hundreds of thousands of people’s names, Social Security numbers, dates of birth, addresses, credit card numbers, and, in some cases, driver’s license numbers were compromised in one of the largest data breaches in history. This has inspired small-to-medium businesses to take extra precautions in securing their own data, but many still feel overwhelmed and under-prepared.Read More >
Announcement from NCR Counterpoint:
"We are excited to release a new look and feel to the NCR Counterpoint product, with our NCR Counterpoint V8.5.3 release! In addition to re-styling the software to create a modern interface, both the login experience and main menu have been entirely redesigned to provide a great new user experience when launching and navigating NCR Counterpoint.
As part of this effort to modernize the product and move it forward, it was also necessary to drop support for some legacy features and capabilities that were inhibiting these efforts. Please be aware that support for the following items is removed in the NCR Counterpoint V8.5.3 release:Read More >
NCR Counterpoint API is now available! The NCR Counterpoint Rest API will allow secure access to business level functionality in a way that is far simpler than the past. The API is a foundation for future "managed" customizations and integrations are are easier and less expensive to develop, more capabilities including the ability to scale, and easier to upgrade and support.Read More >
NCR Counterpoint is establishing new processes to ensure alerts and updates are reported in real time. The primary resource for updates are the CPGateway and NCR Secure Pay status pages on the End User Portal. They will communicate updates to these pages via email and the NCR Twitter account.Read More >
If you have a current Counterpoint Subscription Service (CSS), don't forget to use the tools on this portal. This site is specifically designed for training and support of NCR Counterpoint. You have access to the knowledge base and useful training videos.Read More >
If you are using Ingenico iSC250 payment terminals with NCR Secure Pay, the 8.5.2 Service Pack allows you to process EMV card transactions.
Note: Your iSC250 payment terminal(s) must be updated to firmware version 14.0.5 or 14.0.6 and must be configured for use with NCR Secure Pay to support EMV card transactions.
Once the V8.5.2 Service Pack is installed and the configuration steps have been completed, you will be able to use your Ingenico iSC250 payment terminal(s) to process EMV card transactions. You will also be able to enter an EMV card number and expiration date manually when a card is unreadable or unavailable, as well as to add a card on file to a customer record.
Please read below to learn more.
You’ve made a significant investment of time, money, and hard work in your computer systems and in NCR Counterpoint. The Counterpoint Subscription Service (CSS) is the best way to protect that investment and get the most out of your software. CSS automatically provides you with new features and updates as soon as they become available.Read More >