NCR Counterpoint Secure Pay Moving to AWS - Action Required

By Lynn Skurla Perkins | Sep 14, 2018 10:43:29 AM

Message from NCR:

NCR Secure Pay will be moving our production service to AWS sometime in the next 30-45 days. The exact date has not been established, but we are sending out this information now regarding the new AWS IP address ranges. You should communicate with your merchants as soon as possible to ensure uninterrupted processing when the service is moved. We will communicate the move date as soon as it has been chosen with at least one week’s notice, possibly more.

 The IP addresses for our public DNS names will change, but the host names themselves will remain the same –, ps1,, and AWS provides a pool of public IP addresses that may be assigned to our servers. The full list can be found below and should be used for firewall rules and whitelisting purposes where needed. The list may seem long, but we do not have control over the public IPs assigned by AWS. For those who would like more information on AWS’s public IPs, visit Initially, we will be only be using the us-east-1 region.

List of IP ranges below.

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If You Haven't Converted to NCR SecurePay, NCR will Be Contacting you.

By Lynn Skurla Perkins | Jul 31, 2018 2:07:37 PM

Message we received from NCR:

This is a notification to inform you that we will be contacting all CPG merchants on Thursday, August 2nd with the following message regarding the CPG EOL Date. Please work with your merchants to ensure they're transitioned before the November 12th cut-off date. 

 "Our legacy product, Counterpoint Gateway, is going End of Life (EOL) on November 12th, 2018. Please work with your NCR business partner to ensure that you are migrated to our cutting-edge Gateway, NCR Secure Pay before November 12th . Failure to migrate off of Counterpoint Gateway prior to the deadline will put you at risk of losing credit card processing capabilities.

 We urge you to contact your NCR Counterpoint solution provider immediately to ensure your system is prepared for this transition. If you do not currently have a POS solution provider, or you are unsure who your provider is, please e-mail

 Thank you for your continued support and investment in NCR and our partners.


The NCR Counterpoint Team"

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Urgent - NCR Counterpoint - CP Gateway End of Life

By Lynn Skurla Perkins | Apr 24, 2018 8:49:55 AM

We hate to sound like a broken record, but the deadline is getting closer, and you don't want to lose the ability to process credit cards:

On April 30th of this year, NCR will no longer support processing on CPGateway for TSYS, with Worldpay and other processors soon to follow.  NCR is advising its customers to migrate to NCR Secure Pay before this date to ensure they can continue processing without interruption.   

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NCR Counterpoint - CP Gateway End of Life Reminder

By Lynn Skurla Perkins | Mar 25, 2018 5:48:55 PM

We hate to sound like a broken record, but.. just a friendly reminder:

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NCR Counterpoint - CP Gateway End of Life

By Lynn Skurla Perkins | Feb 22, 2018 5:06:01 PM

 In case you missed this notice from NCR Counterpoint:

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NCR Counterpoint - New TLS Patch Coming March 6th

By Lynn Skurla Perkins | Feb 12, 2018 10:03:00 AM

 In case you missed this notice from NCR Counterpoint:

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NCR Counterpoint Gateway and Retail Applications Reminders

By Lynn Skurla Perkins | Apr 20, 2017 10:21:52 AM

Reminder about Moving from CPGateway to NCR Secure Pay

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NCR Secure Pay Update - Twitter Alerts

By Lynn Skurla Perkins | Mar 9, 2017 12:30:21 PM

NCR Counterpoint is  establishing new processes to ensure alerts and updates are reported in real time. The primary resource for updates are the CPGateway and NCR Secure Pay status pages on the End User Portal. They will communicate updates to these pages via email and the NCR Twitter account. 

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Processors retiring SHA-1 certificates in favor of SHA-2

By Lynn Skurla Perkins | Dec 5, 2016 9:03:00 AM

Also note that many processors are alerting merchant’s that their support for SHA-1 certificates will soon be ending and merchants must ensure that they support SHA-2 certificates and/or TLS 1.2. For Counterpoint merchants processing payments through CP Gateway and NCR Secure Pay, no action is required on their part. CP Gateway and NCR Secure Pay handle the connection to the end processors, and thus insulate merchants from processor certificate changes for credit cards. For all supported processors these changes have been made and tested already, so no action is needed by merchants in relation to these notifications.

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