Help Desk Support and Services

• Monthly, affordable contract rates
• Systems with free help desk plans
• Managed and Backup Services
• Remote Support
• Hardware Repair (Onsite & Depot)
• Software Upgrades
• Installation Services

Please note - we have a new phone system and our options have changed:

To start a support ticket or follow up on an existing issue, call 907-243-2683, option 2 or email us at support@skurlas.com (Please note:  do not use this email for emergency support or after hours emergency calls as it is not monitored.)

Our regular support hours are Monday – Friday*,

8 a.m. - 5 p.m.  Alaska Time (AKST) 

 *For holidays, please follow our after-hours support procedures below:

We also offer emergency, after-hours support (additional charges may apply). Call 907-243-2683 and follow the prompts.  Please leave your name, business name, best call back number, and nature of your emergency after the tone.  Your call will be returned by the after hours on-call technician.  Calls are returned based on our support guideline priority levels.  

NEW! Check out our Twitter Account at https://twitter.com/Skurlas for other up to date support announcements.

For remote support access, click here.

 For information on ordering supplies, click here:

Retail Solutions Provider Association

RSPA stands for Retail Solutions Providers Association. They are the only association connecting the Point of Sale technology ecosystem. Their members include resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace.

PCI Security Standards Council

"Organizations qualified by PCI SSC as Qualified Integrator and Reseller Companies (QIR Companies) are authorized to implement, configure, and/or support validated PA-DSS Payment Applications on behalf of merchants or service providers for purposes of performing Qualified Installations as part of the QIR Program."