Help Desk Support and Services
To start a support ticket or follow up on an existing issue, call 907-243-2683, option 3 or email us at email@example.com (Please note: do not use this email for emergency support or after hours emergency calls as it is not monitored.)
8 a.m. - 5 p.m. Alaska Time (AKST)
*For holidays, please follow our after-hours support procedures below:
We also offer emergency, after-hours support (additional charges may apply). Call 907-243-2683 and follow the prompts. Please leave your name, business name, best call back number, and nature of your emergency after the tone. Your call will be returned by the after hours on-call technician. Calls are returned based on our support guideline priority levels.
For support on a MICROS / Oracle Food and Beverage system, please call:
Monday – Friday 8 a.m. -5 p.m.: 907-331-6627
After Hours/Weekends, Monday-Friday 5 p.m. - 8 a.m. and all Day on Weekends): 907-331-6628
Oracle Help Desk email address - firstname.lastname@example.org
For remote support access, click here.
For information on ordering supplies, click here:
RSPA stands for Retail Solutions Providers Association. They are the only association connecting the Point of Sale technology ecosystem. Their members include resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace.
"Organizations qualified by PCI SSC as Qualified Integrator and Reseller Companies (QIR Companies) are authorized to implement, configure, and/or support validated PA-DSS Payment Applications on behalf of merchants or service providers for purposes of performing Qualified Installations as part of the QIR Program."