We are committed to providing world class certified, local support and service.  

Below are some of the support services we offer:

  1. Help Desk Support and Services

    • Monthly, affordable contract rates
    • Systems with free help desk plans
    • Managed and Backup Services
    • Remote Support
    • On-Site Service
    • Hardware Repair (Onsite & Depot)
    • Software Upgrades
    • Installation Services

    To start a support ticket or follow up on an existing issue, call 907-243-2683 or email us at support@skurlas.com (Please note:  do not use this email for emergency support or after hours emergency calls as it is not monitored.)

    Our regular support hours are Monday – Friday, 8AM - 5PM

    Alaska Time (AKST) 

    We also offer Emergency, After-Hours support at an additional charge – just call 907-243-2683 and follow the prompts.  Please leave your name, business name and best call back number and nature of your emergency after the tone.  Your call will be returned ASAP by the after hours on call technician.  Calls are returned based on our support guideline priority levels.

     

    For support on a MICROS system, please call our toll free help desk at 1-855-412-2838

For remote support access, click here.

 For information on ordering supplies, click here:

More About Ordering Supplies

Non-Emergency Email Support Request M-F 8 am - 5 pm AK Standard

Certified Support Specialists

RSPAcertified_Provider_CMYK-1.jpg

Retail Solutions Provider Association

RSPA stands for Retail Solutions Providers Association. We are the only association connecting the Point of Sale technology ecosystem. Our members include resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace.

PCI QIR Certifiec

PCI Security Standards Council

"Organizations qualified by PCI SSC as Qualified Integrator and Reseller Companies (QIR Companies) are authorized to implement, configure, and/or support validated PA-DSS Payment Applications on behalf of merchants or service providers for purposes of performing Qualified Installations as part of the QIR Program."