Customer Care Plans

Oracle/MICROS Customer Care Plans

Most support calls can be resolved in less than 20 minutes.  Timing is critical in your business and in response we’ve developed our Customer Care Center where you can speak to a train MICROS Specialist in 2 minutes or less.  We’ve also responded to our customers and developed a comprehensive support package that takes care of all your POS support needs.  We call it our Customer Care Support Plan.  Call us today at 907-243-2683, and we can develop a customized plan suited to your specific business needs.

The Customer Care Support Plan offers services and support in one plan at a much lower cost.  Additionally, being a Customer Care member gives you priority over other issues, ensuring that your business is taken care of as quickly as possible.

Our Gold Plan includes:

  • Priority Response
  • 24 X 7 Call Center staffed with trained MICROS experts
  • MICROS Software Updates and Enhancements
  • Virtual Technician Monitoring (Fix potential problems before they become an issue!)
  • Discounted Labor rates (Emergency After-Hours, Onsite & Professional Services)
  • Off-site backup of your critical data
  • 24 x 7 Credit Card Support via Merchant Link
  • Free annual remote software upgrade
  • Free annual 1 HR refresher training

Our Silver Plan includes:

  • Priority Response
  • 24 X 7 Call Center staffed with trained MICROS experts
  • MICROS Software Updates and Enhancements
  • Virtual Technician Monitoring (Fix potential problems before they become an issue!)
  • Discounted Labor rates (Emergency After-Hours, Onsite & Professional Services)
  • Off-site backup of your critical data
  • 24 x 7 Credit Card Support via Merchant Link

Our Bronze Plan includes:

  • Priority Response
  • 24 X 7 Call Center staffed with trained MICROS experts
  • MICROS Software Updates and Enhancements
  • Virtual Technician Monitoring (Fix potential problems before they become an issue!)
  • Discounted Labor rates (Emergency After-Hours, Onsite & Professional Services)

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