New Features Now Available in MobileBytes Point of Sale Version 3.28

By Lynn Skurla Perkins | Jul 30, 2018 4:11:59 PM

This version is compatible with MB Point of Sale versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

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Why You Need A Password Manager

By Thomas Greenman | Jul 19, 2018 7:36:40 AM

If you are like most folks, you have a handful of passwords that you reuse for all your online accounts. You may change a number or two when it’s expired, for example: Password1 gets changed to Password2, and so on. It’s very likely that some family and friends know some of your passwords too, like your WIFI and Netflix password. In a world full of hackers and breaches, you really are making their job all too easy.

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New Tip Out Feature - Available in MobileBytes Version 3.27

By Lynn Skurla Perkins | Jul 16, 2018 9:27:18 AM

Tip Outs Features Now Available in MB POS version 3.27.  

The Tip Out feature allows a percentage of a staff member’s net sales, gross sales or tips to be allocated directly to another staff member or to a group pool. You can configure tip out types to be either suggested or automatic.

Suggested tip outs will appear on the server checkout with the suggested dollar amount that should be tipped out to each tip out type that has been configured. Automatic tip out types will appear on the server checkout and automatically deduct the total tip out from the total tips that are due to that staff member.  Read below for information on how to set up Tip Outs for your restaurant.

(As always, check with the Department of Labor for regulations and requirements.)

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MobileBytes Loyalty Program

By Lynn Skurla Perkins | Jul 2, 2018 2:29:02 PM

Restaurants using a loyalty program can enhance customer satisfaction and receive more repeat business. Offer your merchants a way to attract and engage customers by enabling loyalty through MobileBytes POS.

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New MobileBytes Back End Features

By Lynn Skurla Perkins | Jun 28, 2018 10:23:58 AM

The MobileBytes product continues to get better and better - just check out the back end features on the Admin Portal:

  • Audit Trail for setup changes on most items. We will be adding more areas to capture changes in the future
  • Different schedules for Online Ordering Delivery / Carryout
  • Menu Import / Export tool
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Updated Phone Tree

By Lynn Skurla Perkins | Jun 28, 2018 10:18:07 AM

You know the drill -  

Please listen carefully as our options have changed.

Call 907-243-2683 during our normal business hours, M-F 8-5 p.m. (Alaska Time)

  • For support, press 3
  • For the office, press 4

(You can also now dial your party’s extension at any time.)

For after hours:

  • If you need emergency MICROS support, please hang up and dial 855-412-2838.
  • If you need emergency support on all other systems, press 3 to be connected.  Or call 907-444-0559.
  • To leave a message for the office for a call back on the next business day, press 4.
  • If you need support for a call back on the next business day, press 5.
  • To repeat these options, press 0.

If you don't love phone trees, you can also fill out the form below, and we can contact you!

Please Contact Me!

 

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Good News! Update to the Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 28, 2018 9:11:48 AM

Update to the post earlier this month (see below).

Good news!  We will be receiving 11 pallets of paper on July 3rd!

Thank you for your understanding as we continue to work through this issue.  Next time you come by our office, you will probably see stacks of paper lining our hallways!  

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. 

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TLS Updates - Thank You!

By Lynn Skurla Perkins | Jun 28, 2018 8:33:25 AM

We would like to express our sincere gratitude and appreciation for all the hard  work (and your patience) in the effort to get the TLS updates applied to your point of sale system and equipment. 

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Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 8, 2018 10:53:25 AM

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. Paper vendors are warning of impending price increases and shortages. We have seen some prices quoted as much as $120 for a case of thermal paper and 2-3 weeks delay in receiving paper orders.  Being Alaskans, we have the added difficulty of freight charges and long shipping times on heavy items, such as paper.

We know how critical it is for you to have a reliable supply of credit card paper and receipt paper at a reasonable price, and we are doing our best to work through this (hopefully) short term shortage.

The reality is that there will be price increases, and paper will need to be allocated and rationed at times.  To help with the shortage, here are a few ideas to consider:

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Using Your Restaurant Point of Sale System For More Than a Cash Drawer

By Lynn Skurla Perkins | May 30, 2018 3:04:43 PM

Traditionally, restaurant point of sale (POS) systems were primarily used to control cash and record sales.   

Today's point of sale systems, especially MobileBytes, use data in ways never possible before - and savvy restaurant owners are learning what to do with that data to increase revenues, capture market share, become more competitive, while still controlling their costs and capturing vital sales information.  Find out if you are fully using MobileBytes to answer some of the questions below:

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