We Are Still Skurla's

By Lynn Skurla Perkins | Mar 26, 2019 1:46:19 PM

To quote one of my dad’s favorite sayings - "there is nothing more permanent than change". 

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Major Release - MobileBytes 4.1 - Please Read!

By Lynn Skurla Perkins | Mar 26, 2019 8:19:19 AM
 

Please note that this is a major release and it is important that all iPads in a single location are on version 4.1.

We recommend updating outside of normal business hours.

It contains the following: 

  • New item measurement - Timed Items (eg. pool hall)
  • Sort future orders by due date on tab rooms
  • Require manager to be clocked-in or salary to approved manager functions via PIN or swipe
  • Fix for potential KDS crash after removing an item from the Menu
  • Fix for gift card overload/under-tender when repeatedly swiping on Load screen
  • Fix for inability to tender split check to a room charge
  • Fix for KDS marking certain items deleted when combining multiple checks
 
Contact our Customer Support Department

For any questions, please contact Skurla's support team at 907-243-2683.

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Update regarding MobileBytes 4.1

By Jesse Dison | Mar 20, 2019 9:51:51 AM
 
Here is an update regarding MobileBytes 4.1:
If you update a workstation to MobileBytes to 4.1 - all other iPads need to be updated to 4.1 or you cannot pick checks up at other workstations.
 
Contact our Customer Support Department

For any questions, please contact Skurla's support team at 907-243-2683.

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Understanding Your Risk - Protect In-House Access to Your Card Data

By Lynn Skurla Perkins | Mar 13, 2019 1:12:26 PM

Here is the next in the series from the PCI Council's -  How to Protect Your Business With These Security Basics.

Security risks are everywhere these days - everyone up and down the chain is affected.  At Skurla's Point of Sale Solutions, we take security very seriously - and wanted to share some resources from the PCI Security Council.  

This month's topic:  Understanding Your Risk - Protect In-House Access to Your Card Data.

PRIVILEGE ABUSE IS THE TOP ACTION LEADING TO BREACHES – ABOUT 55% OF ALL INCIDENTS REPORTED.

Here is a list of recommendations from the Council:

ACCESS CONTROL IS ALL IMPORTANT. Set up your system to grant access only based on a “business need-to-know.” As the owner, you have access to everything. But most employees can do their job with access only to a subset of data, applications, and functions.

LIMIT ACCESS to payment systems and unencrypted card data to only those employees that need access, and only to the data, applications and functions they need to do their jobs.

KEEP A LOG. Track all “behind the counter” visitors in your establishment. Include name, reason for visit, and name of employee that authorized visitor’s access. Keep the log for at least a year.

SECURELY DISPOSE OF DEVICES. Ask your payment system vendor or service provider how to securely remove card data before selling or disposing of payment devices (so data cannot be recovered).

SHARE THIS INFORMATION. Give this guide to your employees and business partners so they know what is expected.

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Data Security Breach Action Plan

By Lynn Skurla Perkins | Mar 13, 2019 12:25:25 PM

As a member of the Retail Solution Provider Association (RSPA), we have access to legal documents and other security resource.

And while we hope that this never happens to anyone - the reality is that small businesses are primary targets for breaches and incidents are on the rise.

Below is a quick checklist provided by RSPA  for reference if you feel your business has been compromised (step number one - avoid a breach!):

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Notes from the Industry Meeting

By Lynn Skurla Perkins | Feb 26, 2019 4:07:42 PM

I recently returned from an industry conference and wanted to share some of what I learned.

The topic of security was on everyone’s mind and was a key area of discussion.

Here are the highlights from some of the speakers:

Former United States Most Wanted, Brett “GOllumfun” Johnson, referred to by the United States Secret Service as “The Original Internet Godfather”, spoke at the conference.

Quite honestly, I was horrified after he showed us how quickly and easily it was to create a new identity for less than $2. 

There was also discussion around how the Point of Sale industry is now really the Retail and Hospitality IT services industry.

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Understanding Your Risk - Use Trusted Business Partners

By Lynn Skurla Perkins | Feb 26, 2019 11:50:11 AM

Here is the next in the series from the PCI Council's -  How to Protect Your Business With These Security Basics.

Security risks are everywhere these days - everyone up and down the chain is affected.  At Skurla's Point of Sale Solutions, we take security very seriously - and wanted to share some resources from the PCI Security Council.  

This month's topic:   Use trusted business partners and know how to contact them.

It’s critical you know who your service providers are and what security questions to ask them.

Here is a list of recommendations from the Council:

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Essential Business Services Survey

By Lynn Skurla Perkins | Feb 25, 2019 2:14:43 PM

We recently sent out a very brief survey to see what services you feel are important to your business.

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MobileBytes POS version 3.38 is now available on the App Store

By Lynn Skurla Perkins | Feb 25, 2019 10:00:46 AM
MB POS version 3.38 is now available on the App Store

This version is compatible with MB POS versions greater than 3.0 and can be installed at any time. It contains the following:

 

  • Move credit card token between checks
  • Option for subitems to be taxed at a separate rate
  • Allow offline tips on Sales
  • Allow editing and ending open punches
  • Itemize emailed receipts
  • Option to disable force void prompt
  • Option to require a reference input when charging a custom tender
  • Option to auto-close paid in full Kiosk orders
  • Adds a Promised time for online orders
  • Automatically lock ticket while opened on another device
  • Miscellaneous fixes and improvements
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Short on Time? We Have Paper Delivery Options

By Lynn Skurla Perkins | Jan 30, 2019 10:16:43 AM

Life is hectic enough - and often it is difficult to even get away to run the errands that are critical for smooth operations at your business. (And running out of receipt or kitchen paper is never a good thing!)

So we are happy to announce that we now offer next business day delivery on paper rolls - Monday through Friday in Anchorage for a nominal fee.  See below for details and pricing.

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Understanding Your Risk - Install Patches

By Lynn Skurla Perkins | Jan 29, 2019 10:11:14 AM

Here is the next in the series from the PCI Council's -  How to Protect Your Business With These Security Basics.

Security risks are everywhere these days - everyone up and down the chain is affected.  At Skurla's Point of Sale Solutions, we take security very seriously - and wanted to share some resources from the PCI Security Council.  

This month's topic:  Install Patches From Your Vendors

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Exciting News You Won't Want to Miss!

By Lynn Skurla Perkins | Jan 26, 2019 10:44:50 AM

We are very excited to announce that MobileBytes has joined the Heartland Point of Sale family of products.  When Heartland decided to explore cloud-based POS systems, they did their due diligence and found that MobileBytes was hands down the best point of sale system out in the market - but we already knew this, which is why we love the MobileBytes product!

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From All of Us at Skurla's - Happy New Year!

By Lynn Skurla Perkins | Jan 1, 2019 11:23:00 AM

We want to thank you for your continued support and business this past year - and wishing you the best for the New Year.

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MobileBytes POS version 3.37 is now available on the App Store

By Lynn Skurla Perkins | Dec 28, 2018 10:22:47 AM
MB POS version 3.37 is now available on the App Store
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A Truck Collides with our Building and a Major Earthquake

By Lynn Skurla Perkins | Dec 5, 2018 1:09:38 PM

It was quite a month for many Alaskans - like surviving a major earthquake, just to name one thing. 

(Click here for the  link to see Jesse "saving" his coffee during the quake).

We have had over 1,800 aftershocks as of yesterday, roads are being repaired, schools are still closed, but no one suffered serious injury - amazing.

At Skurla's, we also started the month with a "jolt" - literally. On November 19th, a truck careened into the front wall of our office.  It destroyed the conference room wall, many of the contents, and part of Jeff's office. We are so grateful that this happened before we opened - the outcome could have been much different.  See pictures below!

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MobileBytes POS versions 3.35 and 3.36 are now available on the App Store

By Lynn Skurla Perkins | Dec 4, 2018 2:24:09 PM

MobileBytes POS versions 3.35 and 3.36 are now available on the App Store

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Visa Purchase Return Authorization Mandate

By Lynn Skurla Perkins | Nov 20, 2018 1:01:00 PM

From TSYS and VISA:

Visa is introducing an authorization requirement for return (cardholder refund) transactions. Authorizing a return enables the card issuer to validate the cardholder account, decline potentially fraudulent cards, and minimize chargebacks if the account does not exist or is closed. The return authorization message is intended to improve the return process by enabling cardholders to view a credit/return on their online banking statement in real time, as well as support other issuer services such as text alerts, in order to improve the cardholder experience and minimize return inquiries.

Important Dates:

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MobileBytes POS version 3.34 is now available on the App Store

By Lynn Skurla Perkins | Oct 31, 2018 10:17:55 AM

MobileBytes POS version 3.34 is now available on the App Store

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4 Reasons Why This Tool Will Transform Your Restaurant

By Thomas Greenman | Oct 30, 2018 5:53:55 PM

Do you feel like you barely have enough time to run your restaurant? Could you use another employee to help you manage your social media presence but don’t have the budget for one? Do you want more reviews for your restaurant but aren’t sure how to get there? If you’re like most restaurateurs, the answer to all these are likely - yes!

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'Tis the Season for Gift Cards!

By Thomas Greenman | Oct 10, 2018 3:57:25 PM

The holidays are fast approaching, and your customers will be looking for gift cards to give to their family and friends – do you have enough to meet their demand? Typical turn around times takes around 2-4 weeks from time of order, but the closer it gets to the holidays, these lead times can double.

If you don’t take gift cards, keep reading below or click here to learn a few reasons on why you should!

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Thomas is Attending the Alaska CHARR Convention This Week

By Lynn Skurla Perkins | Sep 24, 2018 2:06:59 PM

Thomas is in Sitka, Alaska this week, attending the Annual CHARR Convention. (For those of you that aren't familiar with this organization, it is the Alaska Cabaret, Hotel, Restaurant and Retailers Association - a non-profit corporation, dedicated to serving the needs of the hospitality industry in the state of Alaska.)

Here is a preview of one of the featured speakers:

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Understanding Your Risk - Use Strong Passwords and Change Default Ones

By Lynn Skurla Perkins | Sep 12, 2018 1:08:31 PM

Over the next several months, we will be sharing the PCI Council's advice on How to Protect Your Business With These Security Basics.

This month's topic:  Use Strong Passwords and Change Default Ones

According to  the Council's Guide - About 80% of breaches involved guessed or stolen passwords!

Here is what they recommend:

CHANGE YOUR PASSWORDS REGULARLY. Treat your passwords like a toothbrush. Don’t let anyone else use them and get new ones every three months.

SEEK HELP. Ask your vendors or service providers about default passwords and how to change them. Then do it!

For more information on managing passwords, click here.

MAKE THEM HARD TO GUESS. The most common passwords are “password” and “123456.” Hackers try easily-guessed passwords because they’re used by half of all people. A strong password has seven or more characters and a combination of upper and lower case letters, numbers, and symbols (like !@#$&*). A phrase can also be a strong password (and may be easier to remember), like “B1gMac&frieS.”

To see how fast it takes to crack a password, click here.

DON’T SHARE. Insist on each employee having their own login IDs and passwords – never share!

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Alaskan Restaurant and Retail Technology Trends - September 2018

By Thomas Greenman | Aug 22, 2018 1:41:07 PM

Once a year, we travel to the Lower 48 to a conference called RetailNOW.  We meet with point of sale companies just like Skurla’s and with the nation's leading vendors.  It’s an amazing event that helps us find out what the future holds for the hospitality/retail industries, but it also provides us with a wealth of information on how we can better serve you. This year’s event was in Nashville and for us Alaskan’s, 90+ degree days are way too hot. But the knowledge we bring back makes it all worth while.

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Understanding Your Risk - Exploring the PCI Council's Small Merchant Guide

By Lynn Skurla Perkins | Aug 20, 2018 11:49:14 AM

“Small businesses are particularly at risk from the costs and opportunity loss associated with a data breach. Implementing the guidance published by the PCI SSC Small Merchant Taskforce will help a small business improve its data security practices and reduce the risk of data theft.“ - Michael Christodoulides, Barclaycard, PCI Small Merchant Taskforce Co-Chair

Security risks are everywhere these days - everyone up and down the chain is affected.  At Skurla's Point of Sale Solutions, we take security very seriously - and wanted to share some resources from the PCI Security Council.  

But first, here are some frightening data points shared by the PCI Security Council:   

  • 71% of hackers attack businesses with under 100 employees (Verizon 2012)
  • 60% of small businesses experienced a cyber breach (HM Government)
  • $20,752 is the average cost to small businesses due to hacking (NSBA)

If this scares you too, keep reading below to learn more about how to protect your business - 

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New Features (Including Scheduling & Clock-in Messages) Available in MobileBytes Point of Sale Version 3.29

By Lynn Skurla Perkins | Aug 17, 2018 12:34:54 PM

This version is compatible with MB Point of Sale versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

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New Features Now Available in MobileBytes Point of Sale Version 3.28

By Lynn Skurla Perkins | Jul 30, 2018 4:11:59 PM

This version is compatible with MB Point of Sale versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

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Why You Need A Password Manager

By Thomas Greenman | Jul 19, 2018 7:36:40 AM

If you are like most folks, you have a handful of passwords that you reuse for all your online accounts. You may change a number or two when it’s expired, for example: Password1 gets changed to Password2, and so on. It’s very likely that some family and friends know some of your passwords too, like your WIFI and Netflix password. In a world full of hackers and breaches, you really are making their job all too easy.

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New Tip Out Feature - Available in MobileBytes Version 3.27

By Lynn Skurla Perkins | Jul 16, 2018 9:27:18 AM

Tip Outs Features Now Available in MB POS version 3.27.  

The Tip Out feature allows a percentage of a staff member’s net sales, gross sales or tips to be allocated directly to another staff member or to a group pool. You can configure tip out types to be either suggested or automatic.

Suggested tip outs will appear on the server checkout with the suggested dollar amount that should be tipped out to each tip out type that has been configured. Automatic tip out types will appear on the server checkout and automatically deduct the total tip out from the total tips that are due to that staff member.  Read below for information on how to set up Tip Outs for your restaurant.

(As always, check with the Department of Labor for regulations and requirements.)

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MobileBytes Loyalty Program

By Lynn Skurla Perkins | Jul 2, 2018 2:29:02 PM

Restaurants using a loyalty program can enhance customer satisfaction and receive more repeat business. Offer your merchants a way to attract and engage customers by enabling loyalty through MobileBytes POS.

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New MobileBytes Back End Features

By Lynn Skurla Perkins | Jun 28, 2018 10:23:58 AM

The MobileBytes product continues to get better and better - just check out the back end features on the Admin Portal:

  • Audit Trail for setup changes on most items. We will be adding more areas to capture changes in the future
  • Different schedules for Online Ordering Delivery / Carryout
  • Menu Import / Export tool
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Updated Phone Tree

By Lynn Skurla Perkins | Jun 28, 2018 10:18:07 AM

You know the drill -  

Please listen carefully as our options have changed.

Call 907-243-2683 during our normal business hours, M-F 8-5 p.m. (Alaska Time)

  • For support, press 3
  • For the office, press 4

(You can also now dial your party’s extension at any time.)

For after hours:

  • If you need emergency MICROS support, please hang up and dial 855-412-2838.
  • If you need emergency support on all other systems, press 3 to be connected.  Or call 907-444-0559.
  • To leave a message for the office for a call back on the next business day, press 4.
  • If you need support for a call back on the next business day, press 5.
  • To repeat these options, press 0.

If you don't love phone trees, you can also fill out the form below, and we can contact you!

Please Contact Me!

 

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Good News! Update to the Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 28, 2018 9:11:48 AM

Update to the post earlier this month (see below).

Good news!  We will be receiving 11 pallets of paper on July 3rd!

Thank you for your understanding as we continue to work through this issue.  Next time you come by our office, you will probably see stacks of paper lining our hallways!  

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. 

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TLS Updates - Thank You!

By Lynn Skurla Perkins | Jun 28, 2018 8:33:25 AM

We would like to express our sincere gratitude and appreciation for all the hard  work (and your patience) in the effort to get the TLS updates applied to your point of sale system and equipment. 

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Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 8, 2018 10:53:25 AM

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. Paper vendors are warning of impending price increases and shortages. We have seen some prices quoted as much as $120 for a case of thermal paper and 2-3 weeks delay in receiving paper orders.  Being Alaskans, we have the added difficulty of freight charges and long shipping times on heavy items, such as paper.

We know how critical it is for you to have a reliable supply of credit card paper and receipt paper at a reasonable price, and we are doing our best to work through this (hopefully) short term shortage.

The reality is that there will be price increases, and paper will need to be allocated and rationed at times.  To help with the shortage, here are a few ideas to consider:

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Using Your Restaurant Point of Sale System For More Than a Cash Drawer

By Lynn Skurla Perkins | May 30, 2018 3:04:43 PM

Traditionally, restaurant point of sale (POS) systems were primarily used to control cash and record sales.   

Today's point of sale systems, especially MobileBytes, use data in ways never possible before - and savvy restaurant owners are learning what to do with that data to increase revenues, capture market share, become more competitive, while still controlling their costs and capturing vital sales information.  Find out if you are fully using MobileBytes to answer some of the questions below:

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Reminder: Protect Your Point of Sale or Cash Drawer from Theft

By Lynn Skurla Perkins | May 30, 2018 10:17:00 AM

Tips and Tricks from the Point of Sale World:

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MobileBytes POS version 3.22

By Lynn Skurla Perkins | May 29, 2018 3:11:06 PM
MobileBytes POS version 3.22 is now available on the App Store   
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MobileBytes POS version 3.20

By Lynn Skurla Perkins | May 8, 2018 10:51:36 AM
MobileBytes POS version 3.20 is now available on the App Store   
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes:

Light Theme device option

    • Display Format option to roll-up items with different seats
    • Miscellaneous fixes and improvements
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Understanding the TLS Issue - Relax - MobileBytes Has You Covered!

By Lynn Skurla Perkins | Apr 30, 2018 12:00:00 AM

Isn't it nice being on a system that has you covered?  No action required on your part.  But just in case you want to know what is happening out there in the credit card world, take a moment to read below:

First some definitions and background on this topic:

TLS: Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems.

SSL: Secure Sockets Layer (SSL) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private.

On Feb. 13, 2015, the PCI Security Standards Council announced that SSL, a protocol designed to ensure that data provided between a web server and a web browser, such as credit card information, remains secure - is no longer an acceptable way to provide strong cryptography, due to a number of known fundamental vulnerabilities. The deadline is June 30, 2018. 

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MobileBytes POS version 3.19

By Lynn Skurla Perkins | Apr 17, 2018 12:00:00 AM
MobileBytes POS version 3.19 is now available on the App Store   
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Display Format option to Show Room Name in Red for impact printers
  • Print "Additional Tip" on Credit Card slips if a service charge is already applied
  • Fix for Monetary gateway Gift Card tips
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MobileBytes POS version 3.18 Adds Tipping on Gift Cards

By Lynn Skurla Perkins | Apr 11, 2018 12:00:00 AM
MobileBytes POS version 3.18 is now available on the App Store   

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 


  • Supports tipping on gift cards processed through BridgePay
  • Supports EMV transactions through Monetary
  • Provides enhanced functionality for House Account payments & balances
  • Allows users to pull up a check via barcode scan
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MobileBytes POS version 3.17 with KDS All Day Feature

By Lynn Skurla Perkins | Mar 25, 2018 9:31:19 AM
MobileBytes POS version 3.17 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • KDS (Kitchen Display System) All Day option - This display option allows the kitchen to see  a total of  menu items  so they can be made all at once.  Instead of having to count all the tickets, the kitchen could see the "all day" total and know that they need 18 orders of fries, for example.
  • Allow iPads to be restored from backups with MB POS already installed
  • Respect menu attributes sorting
  • Fix for keyboard hiding when inputting void and discount reasons
  • Fix for inability to tip on certain imported MB Gift cards
  • Fix for checkout with open tickets

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MobileBytes POS version 3.16 is now available

By Lynn Skurla Perkins | Mar 8, 2018 1:30:00 PM
MobileBytes POS version 3.16 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Support Auth/Capture credit card transactions on Monetary Gateway
  • Allow ticket search of credit cards by last or first name
  • Ensure held/future tickets get checked out once no longer held
  • Fix for receipt not printing tip from guest display
  • Fix for Scan to Pay payments potentially being overwritten
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Wow - MobileBytes Just Added Emailed Sales Reports!

By Lynn Skurla Perkins | Feb 27, 2018 3:13:04 PM

These guys just won't stop and the MobileBytes product just keeps getting better and better - Announcing Automated Email Sales Summary For Merchant Locations!

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MobileBytes POS version 3.15 - Now Available in the App Store

By Lynn Skurla Perkins | Feb 27, 2018 11:27:26 AM
MobileBytes POS version 3.15 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Allow ringing up the same ingredient multiple times on a single item/modifier
  • Room options to prompt for and require Guest #, Guest Name, or Phone
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Take 5 Minutes to Read About PCI & Security - It Could Save Your Business

By Lynn Skurla Perkins | Feb 20, 2018 7:13:00 AM

Data Breaches, ID Theft, Credit Card Breaches - we hear this all the time in the news.  And this is the last thing you as an owner or manager want to experience for your business!

Please take time to read this!  It could save your business!

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New MobileBytes Reporting Dashboard is Now Live and it's Fantastic!

By Lynn Skurla Perkins | Feb 16, 2018 2:49:18 PM

The MobileBytes product just keeps getting better and better - just check out their new reporting dashboard and you will quickly understand what we are talking about:

MobileBytes is pleased to announce the release of their improved dashboards with drilldown and hover over hints. These new dashboards are designed to provide owners and managers with comparison data to better answer questions like “How are we doing on labor compared to last week (or day, month, year)?” or “Which of my employees does the most discounting?”. While this data has been available in the reports for some time, the dashboards allow for quick and easy analysis. Below, you’ll find some examples, but the best way to get familiar with the new dashboards is to just dive in and look around!

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MobileBytes POS version 3.14 and New Pax Reporting

By Lynn Skurla Perkins | Feb 16, 2018 1:29:02 PM
Payment Terminals Report

Merchants using PAX terminals for EMV can now view their transaction totals by terminal. This can help merchants easily reconcile their credit card batches. This report will only show for merchants currently running PAX devices.

MobileBytes POS version 3.14 is now available on the App Store

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