Lynn Skurla Perkins

Lynn literally grew up in the point of sale and cash register industry – and is now at the helm of the family business. She enjoys working with local Alaskan businesses, especially restaurants, grocery stores, and retail operations - helping them control costs and increase revenues through well managed point of sale solutions. Besides running the company, Lynn has also served on the Board of Directors, and as Chairman of the Board, for the Retail Solutions Provider Association.
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Recent Posts

A Truck Collides with our Building and a Major Earthquake

By Lynn Skurla Perkins | Dec 5, 2018 1:09:38 PM

It was quite a month for many Alaskans - like surviving a major earthquake, just to name one thing. 

(Click here for the  link to see Jesse "saving" his coffee during the quake).

We have had over 1,800 aftershocks as of yesterday, roads are being repaired, schools are still closed, but no one suffered serious injury - amazing.

At Skurla's, we also started the month with a "jolt" - literally. On November 19th, a truck careened into the front wall of our office.  It destroyed the conference room wall, many of the contents, and part of Jeff's office. We are so grateful that this happened before we opened - the outcome could have been much different.  See pictures below!

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MobileBytes POS versions 3.35 and 3.36 are now available on the App Store

By Lynn Skurla Perkins | Dec 4, 2018 2:24:09 PM

MobileBytes POS versions 3.35 and 3.36 are now available on the App Store

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Visa Purchase Return Authorization Mandate

By Lynn Skurla Perkins | Nov 20, 2018 1:01:00 PM

From TSYS and VISA:

Visa is introducing an authorization requirement for return (cardholder refund) transactions. Authorizing a return enables the card issuer to validate the cardholder account, decline potentially fraudulent cards, and minimize chargebacks if the account does not exist or is closed. The return authorization message is intended to improve the return process by enabling cardholders to view a credit/return on their online banking statement in real time, as well as support other issuer services such as text alerts, in order to improve the cardholder experience and minimize return inquiries.

Important Dates:

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MobileBytes POS version 3.34 is now available on the App Store

By Lynn Skurla Perkins | Oct 31, 2018 10:17:55 AM

MobileBytes POS version 3.34 is now available on the App Store

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Thomas is Attending the Alaska CHARR Convention This Week

By Lynn Skurla Perkins | Sep 24, 2018 2:06:59 PM

Thomas is in Sitka, Alaska this week, attending the Annual CHARR Convention. (For those of you that aren't familiar with this organization, it is the Alaska Cabaret, Hotel, Restaurant and Retailers Association - a non-profit corporation, dedicated to serving the needs of the hospitality industry in the state of Alaska.)

Here is a preview of one of the featured speakers:

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Understanding Your Risk - Use Strong Passwords and Change Default Ones

By Lynn Skurla Perkins | Sep 12, 2018 1:08:31 PM

Over the next several months, we will be sharing the PCI Council's advice on How to Protect Your Business With These Security Basics.

This month's topic:  Use Strong Passwords and Change Default Ones

According to  the Council's Guide - About 80% of breaches involved guessed or stolen passwords!

Here is what they recommend:

CHANGE YOUR PASSWORDS REGULARLY. Treat your passwords like a toothbrush. Don’t let anyone else use them and get new ones every three months.

SEEK HELP. Ask your vendors or service providers about default passwords and how to change them. Then do it!

For more information on managing passwords, click here.

MAKE THEM HARD TO GUESS. The most common passwords are “password” and “123456.” Hackers try easily-guessed passwords because they’re used by half of all people. A strong password has seven or more characters and a combination of upper and lower case letters, numbers, and symbols (like !@#$&*). A phrase can also be a strong password (and may be easier to remember), like “B1gMac&frieS.”

To see how fast it takes to crack a password, click here.

DON’T SHARE. Insist on each employee having their own login IDs and passwords – never share!

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Understanding Your Risk - Exploring the PCI Council's Small Merchant Guide

By Lynn Skurla Perkins | Aug 20, 2018 11:49:14 AM

“Small businesses are particularly at risk from the costs and opportunity loss associated with a data breach. Implementing the guidance published by the PCI SSC Small Merchant Taskforce will help a small business improve its data security practices and reduce the risk of data theft.“ - Michael Christodoulides, Barclaycard, PCI Small Merchant Taskforce Co-Chair

Security risks are everywhere these days - everyone up and down the chain is affected.  At Skurla's Point of Sale Solutions, we take security very seriously - and wanted to share some resources from the PCI Security Council.  

But first, here are some frightening data points shared by the PCI Security Council:   

  • 71% of hackers attack businesses with under 100 employees (Verizon 2012)
  • 60% of small businesses experienced a cyber breach (HM Government)
  • $20,752 is the average cost to small businesses due to hacking (NSBA)

If this scares you too, keep reading below to learn more about how to protect your business - 

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New Features (Including Scheduling & Clock-in Messages) Available in MobileBytes Point of Sale Version 3.29

By Lynn Skurla Perkins | Aug 17, 2018 12:34:54 PM

This version is compatible with MB Point of Sale versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

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New Features Now Available in MobileBytes Point of Sale Version 3.28

By Lynn Skurla Perkins | Jul 30, 2018 4:11:59 PM

This version is compatible with MB Point of Sale versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

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New Tip Out Feature - Available in MobileBytes Version 3.27

By Lynn Skurla Perkins | Jul 16, 2018 9:27:18 AM

Tip Outs Features Now Available in MB POS version 3.27.  

The Tip Out feature allows a percentage of a staff member’s net sales, gross sales or tips to be allocated directly to another staff member or to a group pool. You can configure tip out types to be either suggested or automatic.

Suggested tip outs will appear on the server checkout with the suggested dollar amount that should be tipped out to each tip out type that has been configured. Automatic tip out types will appear on the server checkout and automatically deduct the total tip out from the total tips that are due to that staff member.  Read below for information on how to set up Tip Outs for your restaurant.

(As always, check with the Department of Labor for regulations and requirements.)

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MobileBytes Loyalty Program

By Lynn Skurla Perkins | Jul 2, 2018 2:29:02 PM

Restaurants using a loyalty program can enhance customer satisfaction and receive more repeat business. Offer your merchants a way to attract and engage customers by enabling loyalty through MobileBytes POS.

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New MobileBytes Back End Features

By Lynn Skurla Perkins | Jun 28, 2018 10:23:58 AM

The MobileBytes product continues to get better and better - just check out the back end features on the Admin Portal:

  • Audit Trail for setup changes on most items. We will be adding more areas to capture changes in the future
  • Different schedules for Online Ordering Delivery / Carryout
  • Menu Import / Export tool
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Updated Phone Tree

By Lynn Skurla Perkins | Jun 28, 2018 10:18:07 AM

You know the drill -  

Please listen carefully as our options have changed.

Call 907-243-2683 during our normal business hours, M-F 8-5 p.m. (Alaska Time)

  • For support, press 3
  • For the office, press 4

(You can also now dial your party’s extension at any time.)

For after hours:

  • If you need emergency MICROS support, please hang up and dial 855-412-2838.
  • If you need emergency support on all other systems, press 3 to be connected.  Or call 907-444-0559.
  • To leave a message for the office for a call back on the next business day, press 4.
  • If you need support for a call back on the next business day, press 5.
  • To repeat these options, press 0.

If you don't love phone trees, you can also fill out the form below, and we can contact you!

Please Contact Me!

 

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Good News! Update to the Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 28, 2018 9:11:48 AM

Update to the post earlier this month (see below).

Good news!  We will be receiving 11 pallets of paper on July 3rd!

Thank you for your understanding as we continue to work through this issue.  Next time you come by our office, you will probably see stacks of paper lining our hallways!  

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. 

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TLS Updates - Thank You!

By Lynn Skurla Perkins | Jun 28, 2018 8:33:25 AM

We would like to express our sincere gratitude and appreciation for all the hard  work (and your patience) in the effort to get the TLS updates applied to your point of sale system and equipment. 

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Global Thermal Paper Roll Shortage

By Lynn Skurla Perkins | Jun 8, 2018 10:53:25 AM

Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. Paper vendors are warning of impending price increases and shortages. We have seen some prices quoted as much as $120 for a case of thermal paper and 2-3 weeks delay in receiving paper orders.  Being Alaskans, we have the added difficulty of freight charges and long shipping times on heavy items, such as paper.

We know how critical it is for you to have a reliable supply of credit card paper and receipt paper at a reasonable price, and we are doing our best to work through this (hopefully) short term shortage.

The reality is that there will be price increases, and paper will need to be allocated and rationed at times.  To help with the shortage, here are a few ideas to consider:

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Using Your Restaurant Point of Sale System For More Than a Cash Drawer

By Lynn Skurla Perkins | May 30, 2018 3:04:43 PM

Traditionally, restaurant point of sale (POS) systems were primarily used to control cash and record sales.   

Today's point of sale systems, especially MobileBytes, use data in ways never possible before - and savvy restaurant owners are learning what to do with that data to increase revenues, capture market share, become more competitive, while still controlling their costs and capturing vital sales information.  Find out if you are fully using MobileBytes to answer some of the questions below:

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Reminder: Protect Your Point of Sale or Cash Drawer from Theft

By Lynn Skurla Perkins | May 30, 2018 10:17:00 AM

Tips and Tricks from the Point of Sale World:

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MobileBytes POS version 3.22

By Lynn Skurla Perkins | May 29, 2018 3:11:06 PM
MobileBytes POS version 3.22 is now available on the App Store   
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MobileBytes POS version 3.20

By Lynn Skurla Perkins | May 8, 2018 10:51:36 AM
MobileBytes POS version 3.20 is now available on the App Store   
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes:

Light Theme device option

    • Display Format option to roll-up items with different seats
    • Miscellaneous fixes and improvements
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Understanding the TLS Issue - Relax - MobileBytes Has You Covered!

By Lynn Skurla Perkins | Apr 30, 2018 12:00:00 AM

Isn't it nice being on a system that has you covered?  No action required on your part.  But just in case you want to know what is happening out there in the credit card world, take a moment to read below:

First some definitions and background on this topic:

TLS: Transport Layer Security (TLS) is a cryptographic protocol used to establish a secure communications channel between two systems.

SSL: Secure Sockets Layer (SSL) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private.

On Feb. 13, 2015, the PCI Security Standards Council announced that SSL, a protocol designed to ensure that data provided between a web server and a web browser, such as credit card information, remains secure - is no longer an acceptable way to provide strong cryptography, due to a number of known fundamental vulnerabilities. The deadline is June 30, 2018. 

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MobileBytes POS version 3.19

By Lynn Skurla Perkins | Apr 17, 2018 12:00:00 AM
MobileBytes POS version 3.19 is now available on the App Store   
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Display Format option to Show Room Name in Red for impact printers
  • Print "Additional Tip" on Credit Card slips if a service charge is already applied
  • Fix for Monetary gateway Gift Card tips
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MobileBytes POS version 3.18 Adds Tipping on Gift Cards

By Lynn Skurla Perkins | Apr 11, 2018 12:00:00 AM
MobileBytes POS version 3.18 is now available on the App Store   

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 


  • Supports tipping on gift cards processed through BridgePay
  • Supports EMV transactions through Monetary
  • Provides enhanced functionality for House Account payments & balances
  • Allows users to pull up a check via barcode scan
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MobileBytes POS version 3.17 with KDS All Day Feature

By Lynn Skurla Perkins | Mar 25, 2018 9:31:19 AM
MobileBytes POS version 3.17 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • KDS (Kitchen Display System) All Day option - This display option allows the kitchen to see  a total of  menu items  so they can be made all at once.  Instead of having to count all the tickets, the kitchen could see the "all day" total and know that they need 18 orders of fries, for example.
  • Allow iPads to be restored from backups with MB POS already installed
  • Respect menu attributes sorting
  • Fix for keyboard hiding when inputting void and discount reasons
  • Fix for inability to tip on certain imported MB Gift cards
  • Fix for checkout with open tickets

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MobileBytes POS version 3.16 is now available

By Lynn Skurla Perkins | Mar 8, 2018 1:30:00 PM
MobileBytes POS version 3.16 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Support Auth/Capture credit card transactions on Monetary Gateway
  • Allow ticket search of credit cards by last or first name
  • Ensure held/future tickets get checked out once no longer held
  • Fix for receipt not printing tip from guest display
  • Fix for Scan to Pay payments potentially being overwritten
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Wow - MobileBytes Just Added Emailed Sales Reports!

By Lynn Skurla Perkins | Feb 27, 2018 3:13:04 PM

These guys just won't stop and the MobileBytes product just keeps getting better and better - Announcing Automated Email Sales Summary For Merchant Locations!

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MobileBytes POS version 3.15 - Now Available in the App Store

By Lynn Skurla Perkins | Feb 27, 2018 11:27:26 AM
MobileBytes POS version 3.15 is now available on the App Store  
 

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features and fixes: 

  • Allow ringing up the same ingredient multiple times on a single item/modifier
  • Room options to prompt for and require Guest #, Guest Name, or Phone
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Take 5 Minutes to Read About PCI & Security - It Could Save Your Business

By Lynn Skurla Perkins | Feb 20, 2018 7:13:00 AM

Data Breaches, ID Theft, Credit Card Breaches - we hear this all the time in the news.  And this is the last thing you as an owner or manager want to experience for your business!

Please take time to read this!  It could save your business!

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New MobileBytes Reporting Dashboard is Now Live and it's Fantastic!

By Lynn Skurla Perkins | Feb 16, 2018 2:49:18 PM

The MobileBytes product just keeps getting better and better - just check out their new reporting dashboard and you will quickly understand what we are talking about:

MobileBytes is pleased to announce the release of their improved dashboards with drilldown and hover over hints. These new dashboards are designed to provide owners and managers with comparison data to better answer questions like “How are we doing on labor compared to last week (or day, month, year)?” or “Which of my employees does the most discounting?”. While this data has been available in the reports for some time, the dashboards allow for quick and easy analysis. Below, you’ll find some examples, but the best way to get familiar with the new dashboards is to just dive in and look around!

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MobileBytes POS version 3.14 and New Pax Reporting

By Lynn Skurla Perkins | Feb 16, 2018 1:29:02 PM
Payment Terminals Report

Merchants using PAX terminals for EMV can now view their transaction totals by terminal. This can help merchants easily reconcile their credit card batches. This report will only show for merchants currently running PAX devices.

MobileBytes POS version 3.14 is now available on the App Store

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MobileBytes POS versions 3.12 and 3.13 are now available on the App Store

By Lynn Skurla Perkins | Jan 24, 2018 2:00:59 PM

MobileBytes POS versions 3.12 and 3.13 are now available on the App Store.  These versions are compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time.  They contain the following features:

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A Must Read for All Business Owners - How To Avoid Charge Backs

By Lynn Skurla Perkins | Jan 24, 2018 8:09:00 AM

If you accept credit cards in your business and want to avoid charge backs and/or reduce credit card fraud,  we strongly encourage you to read this article from TSYS, one of our favorite preferred credit card processors:

" Charge Backs, Why They Happen, How to Prevent Them"

See the list of the questions about charge backs answered in this article:

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Update from the Paper Industry - January 5, 2018

By Lynn Skurla Perkins | Jan 5, 2018 11:13:00 AM

Thermal Paper Roll.jpg

Update from one of our major paper suppliers:

January 5, 2018 – Thermal paper supply continues to be allocated by the mills due to the on-going leuco dye shortage.  Mills continue to search for alternative sources of supply to meet customer demand.  These sources often come at a price premium driving up prices for thermal paper.  A thermal paper surcharge was just passed to the market and will be in effect at least through the first quarter of 2018.  

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From All of Us at Skurla's - Happy New Year!

By Lynn Skurla Perkins | Dec 26, 2017 9:38:37 PM

We want to thank you for your continued support and business this past year - and wishing you the best for the New Year.

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Marketing Services for Your Restaurant

By Lynn Skurla Perkins | Dec 26, 2017 8:36:54 PM

Did you know that MobileBytes offers our restaurants marketing services at or near cost?  You can get gift cards, swipe cards, table tents, promo cards and posters - advertise  and promote your gift cards, loyalty programs, your online ordering site, Skip the Line, Scan to Pay - and other awesome guest engagement programs.  They will even assist you with the design work!

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Paper Industry - Good News and Not So Great News

By Lynn Skurla Perkins | Dec 14, 2017 4:41:35 PM

So the good news first - the pricing of bond paper (non-thermal paper often used in kitchen printers) has gone down, and we have lowered our prices accordingly.   We like lowering our costs, and passing the savings on to our customers!

And now, for the not so great news from the thermal paper industry:

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MobileBytes POS version 3.11 is now available on the App Store

By Lynn Skurla Perkins | Dec 7, 2017 11:25:44 AM

MobileBytes POS version 3.11 is now available on the App Store.  This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time.  It contains the following features:

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Good to Know If You Use a Scanner At Your Restaurant's Retail Outlet

By Lynn Skurla Perkins | Dec 7, 2017 10:40:23 AM

 

If you use a scanner at your retail outlet in your restaurant, the State of Alaska has reminded us of the following:

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Discover Also Says "No More Signing on the Dotted Line"

By Lynn Skurla Perkins | Dec 6, 2017 11:09:15 AM

From a press release today:

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Critical Message on Upgrading to iOS 11

By Lynn Skurla Perkins | Dec 4, 2017 10:30:15 AM
Here is an important update from the team at MobileBytes:

 

MB POS 3.11 is now available for download on the App Store. Any merchants currently running iOS 11.2 should update to this version. Additionally any merchants planning to update to iOS version 11.2 should be sure to update to MB POS version 3.11 prior to performing the iOS update.

 This is critical, as there is an issue with iOS 11.2 and the POS won't run.

Read the original articles below:
 
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MobileBytes Self-Order Kiosk version 1.2 is available on the App Store

By Lynn Skurla Perkins | Nov 27, 2017 9:28:17 AM

MobileBytes Self-Order Kiosk version 1.2 is now available on the App Store

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MobileBytes POS version 3.9 is now available on the App Store

By Lynn Skurla Perkins | Nov 27, 2017 9:23:37 AM

Maintenance Update - MB POS version 3.9 is now available on the App Store

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Caller ID with MobileBytes

By Lynn Skurla Perkins | Nov 1, 2017 10:15:00 AM

Know which customer is calling before you even pick up the phone!

With MobileBytes, when a call comes in, your POS device will automatically pull up the customer profile associated with the phone number.  

With Caller ID, connect your phone system to MobileBytes Point of Sale’s customer database to know who is calling your restaurant to place an order. When a call comes in, your POS device will automatically pull up the customer profile associated with the phone number. Save time by quickly choosing items from the customer’s order history and using saved address information for deliveries.

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MobileBytes POS version 3.8 is now available on the App Store

By Lynn Skurla Perkins | Oct 31, 2017 9:31:47 AM

This version is compatible with MobileBytes POS versions greater than 3.0 and can be installed at any time. It contains the following features: This version is compatible with MB POS versions greater than 3.0 and can be installed at any time. It contains the following features:T

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Don't Forget to "Fall Back" on Sunday - Change Your Clocks, Change Your Batteries

By Lynn Skurla Perkins | Oct 31, 2017 9:14:31 AM

Daylight Savings Time ends Sunday, November 5th.  Don't forget to set your clocks back so that you can get that extra hour of sleep!

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Four Easy Ways to Increase Revenue at Your Pizzeria

By Lynn Skurla Perkins | Oct 30, 2017 2:43:31 PM

Here is a great article written by Jessica,  with the Jackman Group - about how pizza restaurants can increase their revenue.  Very interesting!  If you own or operate a pizza restaurant, you are definitely going to want to read this.  See the full article below:

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For Our Non-EMV Customers & Online Ordering Customers - IMPORTANT NOTICE!

By Lynn Skurla Perkins | Oct 26, 2017 10:01:52 AM

If you don't use the MobileBytes POS CHIP readers and/or if you use the MobileBytes Online Ordering System, BridgePay, your credit card gateway, will be down for maintenance for about 15 minutes on Monday, October 30, 2017 starting around 11:00 p.m.  (Though they have scheduled the entire maintenance period from 11:00 p.m. - 11:30 p.m.)

Please note - for point of sale transactions within your restaurant, if you have "allow offline transactions" turned on, you will still be able to run credit card transactions - they just won't authorize until the gateway comes back up.

For more information, please contact support at 907-243-2683. 

Contact our Customer Support Department

Read the entire notice below:

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Mastercard Says "No More Signing on the Dotted Line"

By Lynn Skurla Perkins | Oct 26, 2017 8:21:16 AM

I just read an article by Linda Kirkpatrick - Executive Vice President, U.S. Market Development at Mastercard - "No More Signing on the Dotted Line".

According to the article, Mastercard  will no longer re quire signatures at checkout for any credit or debit purchases in Canada and the U.S. starting April 2018.  Right now the card brands (VISA, Mastercard , Discover, American Express) have thresholds for transactions that don't require a signature, typically  $50.  But starting next April, Mastercard won't require a signature for any retail transactions at checkout.  I imagine that the other card brands will follow suit at some point.


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He Answers to Many Names, Just Not Tom

By Lynn Skurla Perkins | Oct 23, 2017 4:34:26 PM

Thomas Greenman came to Skurla's 9 years ago from Alabama.   (How weird is it that we have two employees from Alabama - yes, Jesse hails from that state, too.)  Thomas was originally hired as our Service Coordinator, moved up to Service Manager, then Operations and Sales.  

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