Thomas Greenman

Sales and Operation's Manager for Skurla's POS Solutions, Thomas been with the company for over 10 years. He loves working with our customers and bringing more value to our partnerships. Being in the IT field for over 20 years, he is also an ETA CPP as well as a PCI SSC Qualified Integrator and Reseller (QIR). But don't let all that intimidate you - he is still a down to earth person who will take the time help you out, answer your questions and get you in a solution that works for you! Connect with Thomas on LinkedIn: www.linkedin.com/in/thomas-greenman-33233a108/
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Recent Posts

4 Reasons Why This Tool Will Transform Your Restaurant

By Thomas Greenman | Oct 30, 2018 6:01:53 PM

Do you feel like you barely have enough time to run your restaurant? Could you use another employee to help you manage your social media presence but don’t have the budget for one? Do you want more reviews for your restaurant but aren’t sure how to get there? If you’re like most restaurateurs, the answer to all these are likely - yes!

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New Oracle MICROS Help Desk Information

By Thomas Greenman | Oct 30, 2018 11:24:58 AM

Skurla’s Point of Sale Solutions  is changing over to a new Oracle MICROS Help Desk partner effective October 31st, 2018. 

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'Tis the Season for Gift Cards!

By Thomas Greenman | Oct 10, 2018 3:56:32 PM

The holidays are fast approaching, and your customers will be looking for gift cards to give to their family and friends – do you have enough to meet their demand? Typical turn around times takes around 2-4 weeks from time of order, but the closer it gets to the holidays, these lead times can double.

If you don’t take gift cards, keep reading below or click here to learn a few reasons on why you should!

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Alaskan Restaurant and Retail Technology Trends - September 2018

By Thomas Greenman | Aug 22, 2018 1:41:51 PM

Once a year, we travel to the Lower 48 to a conference called RetailNOW.  We meet with point of sale companies just like Skurla’s and with the nation's leading vendors.  It’s an amazing event that helps us find out what the future holds for the hospitality/retail industries, but it also provides us with a wealth of information on how we can better serve you. This year’s event was in Nashville and for us Alaskan’s, 90+ degree days are way too hot. But the knowledge we bring back makes it all worth while.

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Why You Need A Password Manager

By Thomas Greenman | Jul 19, 2018 7:39:15 AM

If you are like most folks, you have a handful of passwords that you reuse for all your online accounts. You may change a number or two when it’s expired, for example: Password1 gets changed to Password2, and so on. It’s very likely that some family and friends know some of your passwords too, like your WIFI and Netflix password. In a world full of hackers and breaches, you really are making their job all too easy.

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Striving for Better Communications - With Our New Phone System!

By Thomas Greenman | Nov 29, 2017 4:44:53 PM

Like most businesses, we are constantly looking for ways to improve. We have a flyer we have pinned up on the walls here that lists some of the key points we are looking to focus on for the year and one of these is: “Better communications with our customers.” 

As a technology provider, our phones are our life line to just about everything we do, whether it be assisting customers, working with vendors or communicating internally. We decided that it was time to invest in a new phone system, and we reached out to GCI for assistance in getting there.

Starting this month, our new CISCO 8800 series IP phones will be changing the way you hear from us. This new system features:

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Oracle (MICROS) Hospitality - Oracle Support Services Renewal

By Thomas Greenman | Oct 16, 2017 12:25:31 PM

 It is that time of year again already - Oracle is sending out the renewal notices for their Support Services.   You should be seeing a copy of your renewal contract from us by the end of this month.  Deadline for payment/renewal is December 15th.  Below is information we sent out last year for information on the Oracle Support Services program:

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What the Future Holds for Restaurants and Retail

By Thomas Greenman | Aug 29, 2017 4:07:35 PM

Our world is changing, quicker than some of us would like and for others, not quick enough.  All this change affects restaurants and retail like no other because your customers are on the forefront of these changes.  As your trusted Point of Sale (POS) provider, we find ourselves changing too.  We can’t just be a company that provides for you today, we also have to be able to provide for your future.  To help us do this, Skurla’s has been a member of RSPA (Retail Solutions Providers Association) for the better part of 40 years.  RSPA isn’t just for retail though.  At its heart are hundreds of POS providers and vendors, working together for a common cause: to help you.

Every year, RSPA members, vendors and partners meet at an event called RetailNOW.  I was fortunate to be able to attend and see what the future holds for restaurants and retail.  There were too many things to cover here but there were a few that stood out as key areas for merchants to take note of.

Customer engagement was one of the most popular areas that other POS dealers such as us were interested in.  A lot of this revolved around things like customer loyalty, data analytics (using it) and mobility.  These three things are fast becoming inseparable to the modern merchant.  They don’t have to exist together but when they do, it’s a big win for the customer and the merchant. 

  • Customer loyalty is a system that rewards the customer for coming back to a merchant and giving them repeat business. It’s usually offered up in the way of points that are redeemed for good and/or services.  The big change here is making it as easy as possible for not only the customers to participate but having the merchants staff understand the process and help the customers engage.  Your staff are the “face” of the business and if they are engaged in the process, they will sell it like no other.  But to make it easy, you need to make another change: mobility.
  • Mobility is a two-way street and your customers are already experts. If you don’t have the right mobility options to engage them, you’re falling behind.  New POS options have beacon technology, which enable merchants to know who is in the store or if they are close.  Utilizing this, smart merchants can know what a particular customer likes and market or sell to them direct and the customer will cheer you on for it!  But in-depth knowledge of your customer preferences takes more than just data.
  • Data analytics isn’t enough – utilizing it is key. There are plenty of companies out there who will gather data for you but what do you do with it?  Using that data in a meaningful way is the third piece of customer engagement.  Have you ever been to a store or restaurant and filled out a comment card and never received a follow up call or email?  Or maybe not seen the changes that you would have expected?  Sadly, customers see this all too often and the result is that they don’t patronize that merchant again or are dissatisfied and share their experiences with other potential or existing customers.  Having tools and systems in place to act on your data will help you better serve your customers and turn them into raving fans.
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New Tablet for MICROS 3700 (RES)!

By Thomas Greenman | Aug 28, 2017 11:50:48 AM

Summer may have come and gone but mobility and tablets are still hot.  Having the ability to interface with your customers when and where you need to is what customers expect now.  MICROS has had limited options with tablets but now Skurla’s is proud to announce a new third party option for MICROS 3700 (RES):  the Touch Dynamic Quest II Tablet.

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Deadline! Oracle (MICROS) Hospitality -  Return to Support Promo Contracts

By Thomas Greenman | Feb 17, 2017 10:57:29 AM

Here is the latest and final update from Oracle!

The deadline for renewing the contracts is Monday, February 27th, 2017!

We must have received your payment by this date, otherwise the offer expires.

You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again.  This is a very substantial discount!

Read below for more information on the Return to Support Promotion and what it means to your business.

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Oracle (MICROS) Hospitality - Return to Support Promo Contracts Sent

By Thomas Greenman | Jan 23, 2017 12:23:12 PM

We have mailed and emailed the Oracle Return to Support (RTS) contract quotes for MICROS e7 and 3700.  Please contact us if you have not received your quote.  If you have received your quote, please contact us to let us know if you are wanting to move forward with signing up for Oracle’s Return to Support.  

If we do not hear from you, we will assume that you do not want so sign up.  You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again.  This is a very substantial discount!

Oracle’s Return to Support * promotion replaces the previous dealer MSS (MICROS Subscription Service) program .  RTS enables you to have access to software updates, patches and fixes.  It also enables you to have a case started with Oracle on your behalf for any unresolvable issues, escalations, etc. that Skurla’s or our Help Desk may encounter.  Please note:  RTS does not cover any hardware or warranty issues.

If you are a current  Help Desk Customer (Gold, Silver or Bronze)  customer - this quote also includes an additional discount to reflect your current MSS contract.  On your next Help Desk renewal, MSS will NOT be included and will be billed separately and listed as Oracle Return to Support.

*Please note that labor for installing the updates is not included in the RTS pricing. 

If you don’t have a contract and have not contacted us, please email us at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

Below is the link to the original article:

Information on Oracle's Return to Support Plans

 Have more questions ?

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Oracle Critical Patch Updates

By Thomas Greenman | Jan 4, 2017 2:38:42 PM

From Oracle Regarding Critical Patch Updates and Security Alert Notifications:

"Our customers should be encouraged to always keep their software current.  To help facilitate this, customers can sign up to receive quarterly Critical Patch Updates and Security Alert notifications.  The Critical Patch Update (CPU) is the primary mechanism for the release of all security bug fixes for all Oracle products. Critical Patch Updates are released quarterly on the Tuesday closest to the 17th of the month in January, April, July, and October. In addition, Oracle retains the ability to issue out of schedule patches or workaround instructions in case of particularly critical vulnerabilities and/or when active exploits are reported "in the wild." This program is known as the Security Alert program. 

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Oracle (MICROS) Hospitality - Return to Support Promo Update 12-28-16

By Thomas Greenman | Dec 28, 2016 9:43:51 AM

Good News!  

We have another update on the Oracle Return to Service Promotion. 

We are starting to see some of the quotes come in.  So far the pricing is very reasonable because of the promotion discounts.  We are working with all of our customers that have requested quotes and will be getting them to you as soon as possible

 What’s next?

 As soon as we have the quotes back, we will email out the costs and more details at that time.   Watch for an email after the first of the year.  If you have not heard from us by January 17th, please call us at 907-243-2683.

If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

 

Below is the link to the original article:

Information on Oracle's Return to Support Plans

 Have more questions?

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Oracle (MICROS) Hospitality - Return to Support Promo Update 12-20-16

By Thomas Greenman | Dec 20, 2016 9:06:05 AM

We have an update on the Oracle Return to Service Promotion. 

As long as a quote request has been submitted before December 23rd, Oracle will grandfather your quote.  We don’t expect to see quotes until around the first week of January due to the huge response of all MICROS/Oracle customers.

 What’s next?

 If you have a service contract with Skurla’s or have previously requested a quote for this promo, a quote has been submitted for you already.  As soon as we have the quotes back, we will email out the costs and more details at that time.   Watch for an email after the first of the year.

If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

 

Below is the link to the original article:

Information on Oracle's Return to Support Plans

 Have more questions?

Read More >

MICROS/Oracle EMV Chip Solution is Here!

By Thomas Greenman | Dec 13, 2016 4:44:59 PM


EMV
, or Chip cards, have had a slow roll out in the US over the past couple of years.  At Skurla's, we've seen a handful of third party solutions for our MICROS (Oracle) customers that forced merchants to go to a different credit card processor.  The day has come that we can provide a true solution that you can use just about any processor you want and it's from a company you probably are already using:  Merchantlink.

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Are you still on Windows XP? Critical news about Credit Cards

By Thomas Greenman | Dec 13, 2016 4:20:21 PM

Back in late 2013 you were notified about Windows XP and it’s End of Life status.  End of Life means that beyond that date that Microsoft would no longer be providing updates to the system.  Without updates, it opens the system up to vulnerabilities and breeches – all things that could spell disaster to your system.

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Oracle (MICROS) Hospitality - Return to Support Promotion

By Thomas Greenman | Dec 12, 2016 3:30:01 PM

 As you may have heard, Oracle purchased MICROS in the past couple of years and has recently completed their transition of all MICROS products to their new model.  With this new model, Oracle now provides updates directly to its end user/customers.  This new support agreement, Return to Support, provides access to the latest updates, patches and bug fixes. 

To help customers, Oracle is currently running a promotion that offers their Return to Support promotion at up to 94% off their normal price with reinstatement/penalty fees waived!

We know transitions can be a challenge and you’ve got questions.  Here are some answers to some common questions you may have:

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