As communicated back in last year, Oracle is not longer actively supporting e7, and particularly e7 with WS4's. On April 15th of this year, the encryption protocol that your credit card processing gateway uses will no longer accept any inbound communications (i.e. accept credit cards) that are not TLS 1.2 or higher.
If you have all Workstation 5s, just a software update is required.
If you have any Workstation 4's - they must be replaced!
FAQ: - Read Below
What is TLS and why is this happening?
There are several vulnerabilities within the SSL and early TLS encryption protocols used by the majority of credit card processors. This has caused several high-profile breaches due to weaknesses within the protocols. Due to this vulnerability, the PCI Data Security Standards Council has mandated that all Acquirers, Processors, Gateways and Service Providers must provide a TLS 1.1 or greater service offering by June 2018. However, Merchant Link (your credit card gateway) has mandated that all of their merchants should be changed far in advance of their April 15th, 2018 cutoff. Click here for more information from the PCI Council.
What does this mean for you?
There are three options you can do to avoid losing the ability to process credit cards:
1. Upgrade your system. If you are using MICROS Workstation 4 or 4LX models, you will have to upgrade to a used or refurbished model MICROS Workstation 5 or 5A. All Workstation model 4/4LXs will no longer be compatible and cannot be used. You will also need to upgrade to a newer version of the e7 software (version 4.2). Please contact us for a quote on the cost to upgrade. Please note: If you are still using Windows XP on your back-office PC, you will need to upgrade this as well.
2. Move to stand-alone credit card terminals provided by your current credit card processor. This will enable you to use your existing equipment, but no credit cards will be processed through MICROS/Oracle. Please note: you will need to manually balance your credit cards terminals with the MICROS e7 nightly. We can assist with programming your system to affect this change for a small fee.
3. Convert to our new iPad based Point of Sale system, MobileBytes. We’ve converted many MICROS/Oracle systems to MobileBytes in the past two years and our customers love the low cost, free support and modern features it provides.
How can I be notified about updates like these in the future?
You can stay up to date on the latest MICROS/Oracle news here at https://www.skurlas.com/oracle-news Please be sure to sign up for our newsletter!
Before I spend a lot of money to upgrade, if e7 still going to be around?
Can I buy used/refurbished Workstation 5/5a’s from you?
Yes. We have a limited stock available from our vendors but cannot guarantee availability. If you are wanting to upgrade, please contact us ASAP so that we can reserve your hardware.
My credit card processor isn’t responding to me about credit card terminals. Can we get them from you?
Yes. Skurla’s is a credit card processing provider and can usually meet or beat your existing rates and assist you with getting new stand-alone terminals.
If I want to convert to MobileBytes, how long would that take?
MobileBytes is very easy to program and install. It’s possible to have some customers up and running in as little as two weeks.
Or call 907-243-2683 and let us know how we can help you.