Earlier this year, we shared information about the global thermal paper shortage. Up to this point, we haven't seen many changes in the industry that affected pricing or availability of paper rolls. However, that has now changed. Paper vendors are warning of impending price increases and shortages. We have seen some prices quoted as much as $120 for a case of thermal paper and 2-3 weeks delay in receiving paper orders. Being Alaskans, we have the added difficulty of freight charges and long shipping times on heavy items, such as paper.
We know how critical it is for you to have a reliable supply of credit card paper and receipt paper at a reasonable price, and we are doing our best to work through this (hopefully) short term shortage.
The reality is that there will be price increases, and paper will need to be allocated and rationed at times. To help with the shortage, here are a few ideas to consider:
- The card brands are no longer requiring signatures on credit card charges. So unless you have tips to consider, turn off the credit card signature receipt.
- Offer emailed receipts for your customers.
- Offer Pay at the Table in restaurants.
- Take advantage of guest self-pay options (apps, kiosks, etc.)
- Use Signature Capture PIN pads.