Oracle (MICROS) Hospitality - Oracle Support Services Renewal


 It is that time of year again already - Oracle is sending out the renewal notices for their Support Services.   You should be seeing a copy of your renewal contract from us by the end of this month.  Deadline for payment/renewal is December 15th.  Below is information we sent out last year for information on the Oracle Support Services program:

Who does this apply to?
Both MICROS RES 3700 and MICROS e7 customers.

What does this mean for you?
Reminder, you will need to have an Oracle Support agreement in place, per location, to be able to receive software updates.

I already have a support agreement, why do I need to do this?
Our current support contracts are under the old model for MICROS and cover a wide array of services of which, software is a small part of.  We can still provide support to you under this agreement, but any new product updates, patches and bug fixes, or support escalations to Oracle will require this new support agreement.  Should your system require one of these updates,  need vendor escalation, or if you want to buy additional modules or client licenses, you would need to purchase a support agreement before being able to access that level of support.

Can Skurla’s just take care of the contract for me?
We’d be happy to.  We will just need to get new contact information from you about your business, payment for the Software Support agreement, as well as some paperwork filled out.  Skurla’s will take care of the rest.

What if I don’t purchase a support agreement, what happens then?
Skurla’s will still be able to provide you the same level of support.  However should your system require an update/patch or support escalation to Oracle, you would need to purchase a support agreement.  After 2 years of non-support, Oracle may require you to repurchase all your software licensing before providing updates.

Does this mean I have to pay for Windows Updates?
Oracle’s new support model only applies to MICROS RES 3700 and MICROS e7 software.  Any other software update, such as Windows Updates, Anti-Virus updates or other non MICROS/Oracle programs are unaffected.

Do I need this support agreement to stay or become PCI compliant?

Yes!  PCI standards require you have the latest vendor-supplied security patches installed with critical patches being installed within a month of release.  While this requirement is just one of many in being compliant, not having a support agreement (and therefore access to updates) would open your business up to undue risks, including a system breech, penalties and fines.  You will also need the support agreement when you are ready to implement an EMV solution.

What are the benefits of upgrading?
Besides the PCI benefits, new versions features, fixes and innovations, there are wide ranging effects that upgrading and maintaining your system can provide.  Upgrading your software is just one aspect of your critical business systems, do you need a complete system refresh?  Click here to read about the Seven Signs That it’s Time to Upgrade Your POS Hardware.

Ready to upgrade?

Have more questions?

We understand that one size doesn't fit all and that you may need a custom solution.  We are here to help.  Fill out the form below and one of us will contact you at your preference, and we'll work on taking care of you.

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Also, don't forget about the Oracle/MICROS training tools.

Our mission is partnering with Alaskans to help their businesses thrive -  by providing a single source for excellent customer service, point of sale systems and honest payment solutions.  Let our 40 years of Point of Sale experience help you with your POS needs.  Feel free to reach out to me directly at with your questions!

About The Author

Sales Manager for Skurla's POS Solutions, Thomas has been with the company for over 10 years. He loves working with our customers and bringing more value to our partnerships. Being in the IT field for over 20 years, he is also an ETA CPP as well as a PCI SSC Qualified Integrator and Reseller (QIR). But don't let all that intimidate you - he is still a down to earth person who will take the time help you out, answer your questions and get you in a solution that works for you! Connect with Thomas on LinkedIn: