We don't want to sound like a broken record, but please remember these important notices regarding your system and the TLS update. As of today, the new date for updating has changed to June 30th - but we don't recommend waiting.
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Since Oracle’s purchase of MICROS and the completion of the existing MICROS Dealer program to the Oracle Partner Network, the e7 Point of Sale system has seen challenges in maintaining existing installations.
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Important Notice! While the Workstation 5 has been a great work horse for many, many years - we wanted to remind everyone that Oracle has discontinued parts and support for this product. We have limited access to used workstations and used parts. If you are a 3700 customer, please read about the new Workstation 6 product line.
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It is that time of year again already - Oracle is sending out the renewal notices for their Support Services. You should be seeing a copy of your renewal contract from us by the end of this month. Deadline for payment/renewal is December 15th. Below is information we sent out last year for information on the Oracle Support Services program:
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Here is the latest and final update from Oracle!
The deadline for renewing the contracts is Monday, February 27th, 2017!
We must have received your payment by this date, otherwise the offer expires.
You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again. This is a very substantial discount!
Read below for more information on the Return to Support Promotion and what it means to your business.
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We have mailed and emailed the Oracle Return to Support (RTS) contract quotes for MICROS e7 and 3700. Please contact us if you have not received your quote. If you have received your quote, please contact us to let us know if you are wanting to move forward with signing up for Oracle’s Return to Support.
If we do not hear from you, we will assume that you do not want so sign up. You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again. This is a very substantial discount!
Oracle’s Return to Support * promotion replaces the previous dealer MSS (MICROS Subscription Service) program . RTS enables you to have access to software updates, patches and fixes. It also enables you to have a case started with Oracle on your behalf for any unresolvable issues, escalations, etc. that Skurla’s or our Help Desk may encounter. Please note: RTS does not cover any hardware or warranty issues.
If you are a current Help Desk Customer (Gold, Silver or Bronze) customer - this quote also includes an additional discount to reflect your current MSS contract. On your next Help Desk renewal, MSS will NOT be included and will be billed separately and listed as Oracle Return to Support.
*Please note that labor for installing the updates is not included in the RTS pricing.
If you don’t have a contract and have not contacted us, please email us at thomas@skurlas.com with your site information, and we’ll request your quote. Check back here for Oracle updates - we will be posting information on the blog as we learn more. We appreciate your patience!
Below is the link to the original article:
Have more questions ?
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Good News!
We have another update on the Oracle Return to Service Promotion.
We are starting to see some of the quotes come in. So far the pricing is very reasonable because of the promotion discounts. We are working with all of our customers that have requested quotes and will be getting them to you as soon as possible
What’s next?
As soon as we have the quotes back, we will email out the costs and more details at that time. Watch for an email after the first of the year. If you have not heard from us by January 17th, please call us at 907-243-2683.
If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote. Check back here for Oracle updates - we will be posting information on the blog as we learn more. We appreciate your patience!
Below is the link to the original article:
Have more questions?
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We have an update on the Oracle Return to Service Promotion.
As long as a quote request has been submitted before December 23rd, Oracle will grandfather your quote. We don’t expect to see quotes until around the first week of January due to the huge response of all MICROS/Oracle customers.
What’s next?
If you have a service contract with Skurla’s or have previously requested a quote for this promo, a quote has been submitted for you already. As soon as we have the quotes back, we will email out the costs and more details at that time. Watch for an email after the first of the year.
If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote. Check back here for Oracle updates - we will be posting information on the blog as we learn more. We appreciate your patience!
Below is the link to the original article:
Have more questions?
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As you may have heard, Oracle purchased MICROS in the past couple of years and has recently completed their transition of all MICROS products to their new model. With this new model, Oracle now provides updates directly to its end user/customers. This new support agreement, Return to Support, provides access to the latest updates, patches and bug fixes.
To help customers, Oracle is currently running a promotion that offers their Return to Support promotion at up to 94% off their normal price with reinstatement/penalty fees waived!
We know transitions can be a challenge and you’ve got questions. Here are some answers to some common questions you may have:
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