Oracle Food & Beverage - MICROS News

Just a reminder that Merchant Link is shutting down their payment gateway on December 31st, 2019. 

Merchant Link recently sent out a notification that their payment gateway will be shutting down on December 31st, 2019. Merchant Link was acquired by Shift4, and their goal is to convert customers over to the their new payment gateway.

Did you know that the EMV liability shift happened in October of 2015?  Ever since then, if you are using MICROS and haven't gotten an EMV upgrade, your business is at risk for increased chargebacks, especially with counterfeit cards.  These counterfeit cards don't work on systems that have been upgraded but for merchants with old style swipe readers, they are easy prey to criminals.  Upgrades can be expensive but they don't have to be.

Skurla’s Point of Sale Solutions  is changing over to a new Oracle MICROS Help Desk partner effective October 31st, 2018. 

On Monday, July 16, 2018, Oracle officially launched Oracle Food & Beverage, their new business unit dedicated to serving their customers and partners in the food service sector.

Expand and enhance your investment in your MICROS (Oracle) system, by taking advantage of these online training resources - for only $297/year per user.

 It is that time of year again already - Oracle is sending out the renewal notices for their Support Services.   You should be seeing a copy of your renewal contract from us by the end of this month.  Deadline for payment/renewal is December 15th.  Below is information we sent out last year for information on the Oracle Support Services program:

Summer may have come and gone but mobility and tablets are still hot.  Having the ability to interface with your customers when and where you need to is what customers expect now.  MICROS has had limited options with tablets but now Skurla’s is proud to announce a new third party option for MICROS 3700 (RES):  the Touch Dynamic Quest II Tablet.

A Big Opportunity

Oracle conducted a global consumer survey to identify key attributes of successful restaurant loyalty programs and benefits that members most value.  We happy to provide you with a copy of this report (see below).

Here is the latest and final update from Oracle!

The deadline for renewing the contracts is Monday, February 27th, 2017!

We must have received your payment by this date, otherwise the offer expires.

You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again.  This is a very substantial discount!

Read below for more information on the Return to Support Promotion and what it means to your business.

We have mailed and emailed the Oracle Return to Support (RTS) contract quotes for MICROS e7 and 3700.  Please contact us if you have not received your quote.  If you have received your quote, please contact us to let us know if you are wanting to move forward with signing up for Oracle’s Return to Support.  

If we do not hear from you, we will assume that you do not want so sign up.  You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again.  This is a very substantial discount!

Oracle’s Return to Support * promotion replaces the previous dealer MSS (MICROS Subscription Service) program .  RTS enables you to have access to software updates, patches and fixes.  It also enables you to have a case started with Oracle on your behalf for any unresolvable issues, escalations, etc. that Skurla’s or our Help Desk may encounter.  Please note:  RTS does not cover any hardware or warranty issues.

If you are a current  Help Desk Customer (Gold, Silver or Bronze)  customer - this quote also includes an additional discount to reflect your current MSS contract.  On your next Help Desk renewal, MSS will NOT be included and will be billed separately and listed as Oracle Return to Support.

*Please note that labor for installing the updates is not included in the RTS pricing. 

If you don’t have a contract and have not contacted us, please email us at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

Below is the link to the original article:

 Have more questions ?

If you are using MICROS or Oracle Hospitality hardware and software in your business, they have a FANTASTIC offer for you. To thank you for your loyalty, Oracle would like to upgrade you to the latest Simphony POS.

A fantastic offer for you from Oracle Hospitality  - 

• The latest restaurant POS technology with support for point of sale, inventory, labor, loyalty, reports, and more
• The latest POS terminals stylish and built to last
• A discounted price for a very limited time only

From Oracle Hospitality  - 

Oracle Hospitality now has an integrated fingerprint reader availabe for the MICROS Workstation 6 Series:

New from Oracle Hospitality  - Deliver exceptional guest experiences with the Oracle MICROS Workstation 6 Family*.  Three sleek yet rugged point-of-sale (POS) terminals deliver superior performance and maximum efficiency with style.

Good News!  

We have another update on the Oracle Return to Service Promotion. 

We are starting to see some of the quotes come in.  So far the pricing is very reasonable because of the promotion discounts.  We are working with all of our customers that have requested quotes and will be getting them to you as soon as possible

 What’s next?

 As soon as we have the quotes back, we will email out the costs and more details at that time.   Watch for an email after the first of the year.  If you have not heard from us by January 17th, please call us at 907-243-2683.

If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

Below is the link to the original article:

 Have more questions?

We have an update on the Oracle Return to Service Promotion. 

As long as a quote request has been submitted before December 23^rd, Oracle will grandfather your quote.  We don’t expect to see quotes until around the first week of January due to the huge response of all MICROS/Oracle customers.

 What’s next?

 If you have a service contract with Skurla’s or have previously requested a quote for this promo, a quote has been submitted for you already.  As soon as we have the quotes back, we will email out the costs and more details at that time.   Watch for an email after the first of the year.

If you don’t have a contract and have not contacted us, please email me at thomas@skurlas.com with your site information, and we’ll request your quote.  Check back here for Oracle updates - we will be posting information on the blog as we learn more.  We appreciate your patience! 

Below is the link to the original article:

 Have more questions?

EMV, or Chip cards, have had a slow roll out in the US over the past couple of years.  At Skurla's, we've seen a handful of third party solutions for our MICROS (Oracle) customers that forced merchants to go to a different credit card processor.  The day has come that we can provide a true solution that you can use just about any processor you want and it's from a company you probably are already using:  Merchantlink.

 As you may have heard, Oracle purchased MICROS in the past couple of years and has recently completed their transition of all MICROS products to their new model.  With this new model, Oracle now provides updates directly to its end user/customers.  This new support agreement, Return to Support, provides access to the latest updates, patches and bug fixes. 

To help customers, Oracle is currently running a promotion that offers their Return to Support promotion at up to 94% off their normal price with reinstatement/penalty fees waived!

We know transitions can be a challenge and you’ve got questions.  Here are some answers to some common questions you may have:

 Many of you have asked for additional training resources.

For $297/year per user, Oracle now has online training videos.  See link below to sign up.