We have mailed and emailed the Oracle Return to Support (RTS) contract quotes for MICROS e7 and 3700. Please contact us if you have not received your quote. If you have received your quote, please contact us to let us know if you are wanting to move forward with signing up for Oracle’s Return to Support.
If we do not hear from you, we will assume that you do not want so sign up. You can always sign up in the future, but remember that these prices are at a 94% discount, and according to Oracle, the promo will not be offered again. This is a very substantial discount!
Oracle’s Return to Support * promotion replaces the previous dealer MSS (MICROS Subscription Service) program . RTS enables you to have access to software updates, patches and fixes. It also enables you to have a case started with Oracle on your behalf for any unresolvable issues, escalations, etc. that Skurla’s or our Help Desk may encounter. Please note: RTS does not cover any hardware or warranty issues.
If you are a current Help Desk Customer (Gold, Silver or Bronze) customer - this quote also includes an additional discount to reflect your current MSS contract. On your next Help Desk renewal, MSS will NOT be included and will be billed separately and listed as Oracle Return to Support.
*Please note that labor for installing the updates is not included in the RTS pricing.
If you don’t have a contract and have not contacted us, please email us at email@example.com with your site information, and we’ll request your quote. Check back here for Oracle updates - we will be posting information on the blog as we learn more. We appreciate your patience!
Below is the link to the original article:
Information on Oracle's Return to Support Plans
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