Point of Sale Resource for Businesses in Alaska

Living Our Core Values - Excellence

Jan 26, 2022 10:05:23 AM / by Lynn Skurla Perkins posted in Payments Experts, Point of Sale Experts, POS Industry Leaders

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In a recent post, we shared our core values and how we use them to guide our business decisions and individual actions.  

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The Heart of Skurla's - Part 2

Jan 25, 2022 11:01:35 AM / by Thomas Greenman posted in Skurla's customers, Skurla's POS, core values, Mission

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Last month we shared that every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year.

 We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

Here is Part 2 of the "Heart of Skurla's" -

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The Heart of Skurla's

Jan 3, 2022 3:32:51 PM / by Thomas Greenman posted in Skurla's customers, Skurla's POS, core values, Mission

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Every year around the holidays, the Skurla’s team meets for a day to review the previous year and set a course for “the ship” for the coming year. We like to refer to the business as a ship because at Skurla’s, we are an “all hands” type of company, meaning we are all pitching in, doing our part to make sure we are doing the right thing for our company and our customers. It’s an opportunity for the “crew” to be a part of the decision-making process and make sure everyone is “onboard” for the course we’re setting.

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New Year's Resolution - Stop Paying For Customers' Vacations

Dec 23, 2021 11:38:37 AM / by Lynn Skurla Perkins posted in EdgeServ POS, Non-Cash Adjustment, NCA, Eliminate Credit Card Fees, Local Credit Card Company, Local Business, Buy Alaskan

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Ever wonder who is paying for all those miles you earn on your credit cards?  The surprising answer, is merchants like you!

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Use Throttling to Manage Your Online Orders

Dec 22, 2021 12:56:42 PM / by Lynn Skurla Perkins posted in online ordering, Restaurant Ordering System Alaska, EdgeServ, OLO Throttling

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One definition of throttle, according to Merriam Webster:

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Encourage Gossip Within Your Team and Learn to Trust Each Other. What?

Dec 14, 2021 11:43:38 AM / by Lynn Skurla Perkins posted in Trusted Business Partner, teamwork, Team Skurla's, Team Building, Trust

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To kick off our annual strategic planning meetings, we like to start out with an ice breaker.  This year Jesse Dison was in charge.  (I know - that is a scary thought).
 
After doing this group exercise, we all unanimously agreed this was a great game to do as a team!!!  It was fun, built team spirit, and we learned how much we really liked each other!  (Plus, we affirmed that we are truly living one of our core values:  Trust - w e establish trust with our customers, vendors, and each other by doing what we say and following our core values.)
 
Jesse found this trust ice breaker at quizbreaker.com, so we wanted to share with our customers. 
 

Gossip Time

Objective: To get team members learning new and interesting things about each other

We recommend using this icebreaker when your team players know each other fairly well and when there is a level of trust among the group. 

Recent research has actually found that trust is linked directly to positive team performance, so we can’t recommend enough ensuring that trust is at the forefront of your team's culture

Instructions:

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Credit Card Fee Update - Winter 2021

Dec 2, 2021 3:08:36 PM / by Thomas Greenman posted in Free Point of Sale System, Free POS, Non-Cash Adjustment, Eliminate Credit Card Fees, Local Credit Card Company, No Credit Card Fees

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Every year we attend industry educational events to keep Skurla’s current with technology trends and payments, but also to be able share that information on to our customers.  This year, we were able to attend major events, and one of the biggest topics was NCA (Non-Cash Adjustment).  For those that may not be familiar with this, it’s a program where merchants save up to 99% of their credit card processing expenses by passing along a small fee (3.99%) to their customers who pay with credit cards.  It also rewards their customers who pay in cash as they don’t have to pay this fee.   

Why has this been such a big deal?  The pandemic hasn’t been kind to many businesses to say the least.  Labor and inventory shortages, price increases, and cost of doing business have all been major factors that have forced business to look at their bottom line and some are barely getting by.  NCA is a solution that can have a serious positive impact.  The savings calculation is simple - look at the fees on your credit card statement and that’s money that you’ll likely save.  For a small merchant who pays $2,000 a month in fees, that’s a savings $24,000 a year!  

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Christmas and New Year Holiday Hours

Dec 1, 2021 10:20:39 AM / by Lynn Skurla Perkins posted in Our Customers, Holiday Hours, POS Support, Customer Support, Point of Sale Support

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In observance of the holidays, we will be closed Friday, December 24th and Friday, December 31st.

However, we understand the importance of customer service and issues that may arise during this busy retail season.

If you have an emergency or have run out of supplies, please call us at  907-243-2683.  Follow the prompts to page us, and one of our friendly gnomes will be happy to assist you!

 

Happy Holidays from all of us at Skurla's!

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